Lead Servicenow Developer
Vor 2 Tagen
Req id: 42668 Canberra, ACT, AU North Sydney, NSW, AU OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity: This position is responsible for designing, coding, testing, debugging, and documenting projects and programs.
Conduct thorough reviews and analysis of complex, large-scale technology solutions to align with tactical and strategic business objectives.
This includes assessing their compatibility with the enterprise technological environment and addressing technical challenges that may involve evaluating intangibles or unprecedented technical factors.
Take the lead in developing standard and companywide best practices for engineering and technology solutions.
This will involve staying up to date with industry best practices and emerging technologies.
You will be responsible for influencing and guiding the technology team to achieve project deliverables while driving new initiatives forward.
You are great at: Serving as an SME on development and support of the Service Now Platform for ITSM, CSM, GRC, Sec Ops, ITOM applications.
Defining, designing, and building sustainable and scalable solutions as a technical expert across the platform in collaboration with customers, architects, and developers.
Providing uplifts to existing applications and capabilities in line with best practices and sustainability while adhering to IT Change Management and other ITIL best practices.
Effective prioritization, coordination, delivery, and sharing of relevant status updates while managing technical governance, operating models, documents, and artifacts for the delivery team.
Service Now Scripting experience (Java Script) to develop script includes, macros, business rules, UI policies, etc.
- Configuration of functionalities according to the best process & practices.
What it takes: Solid understanding of Service Now Common data model, CMDB, customizations vs configurations, release management, performance management, and platform health management.
Experience implementing multiple Service Now products, such as ITSM, CSM, ITOM, GRC, Sec Ops, and Custom Apps.
Experience with some or all ITOM application areas, including but not limited to (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management - AWS/GCP/Azure).
Service Now architecture experience.
Ability to effectively partner with business users to refine requirements and discuss functional/technical designs.
The ability to handle multiple streams of work effectively in a fast-paced environment with an aptitude to learn new technologies quickly.
Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.
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