Implementation & Change Lead

vor 4 Wochen

Melbourne, Österreich Idp Education Vollzeit

IDP Education Limited is an ASX100 business with a 50-year heritage, with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.IDP's ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.Job Description:About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.Role PurposeIDP has a complex technical project delivery runway, with a large and diverse internal audience of impacted stakeholders, from Language Testing Test Centre Administrators and Managers through to Operations and Support and the Global leadership teams. This role will be primarily focused on:Understanding the Language Testing change landscape and collaborating with initiators of change to effectively understand, and drive the implementation of those changes.Assessing and identifying the appropriate implementation model for the required change.Developing, then applying and adapting an Implementation Framework to support the Language Testing operation to standardise and effectively manage implementation.Ensuring successful engagement and adoption of key projects across the global network through a repeatable implementation framework.Implementation Change Strategies and Roadmaps and Best Practices MatrixLead Implementation work streams with a structured methodology / process.Ownership and maintenance of Language Testing Implementation calendar / roadmap.Evaluate the impact of planned change.Identify and managing implementation challenges as they arise.Engage key project and network stakeholders to create awareness, understanding and support for change implementation.Align multiple workstreams to deliver a singular voice on implementation activities and requirements to the wider business.Develop a standardised best practice way of working to guide future implementation activities.Ensure alignment between key business units with understood roles and responsibilities for executing implementation activities.ReportingDefine Implementation success metrics and measuring performance alongside key project leads.Develop internal adoption reporting with visibility to select stakeholders within the business.Develop and maintain a Portfolio Level Implementation / Change Calendar to provide reporting and status updates to management and project teams.Implementation & Network ManagementProgram Implementation ManagementDevelop comprehensive implementation plans for test centre transitions, ensuring alignment with project objectives.Define project scope, goals, deliverables, timelines, and resource requirements.Coordinate with cross-functional teams, including the development and operational teams, to ensure smooth execution of implementation activities.Monitor implementation progress and ensure adherence to timelines and budget constraints.Work with digital adoption and learning specialists to develop training, communications and reference materials to support technical releases to the global organisational network.Work with network operational implementation leads to ensure change is adopted within the network.Ensure regular implementation updates are provided to senior program leadership.Test Centre Network ManagementOversee the implementation and transition of test centres in alignment with project / initiative requirements.Collaborate with the test centre network to identify opportunities for improvements in service delivery and operational efficiency.Ensure that all test centres meet the required technical and operational standards before going live.Required ExperienceEssential RequirementsPrevious experience implementing large business transformation change into a global network.Previous experience in change management or similar positions.Understanding of Language Testing operations.Candidates will require sound understanding of the principles and practices of change management methodologies, principles, techniques and tools.Ability to work within a complex, global organisational business environment.Strong stakeholder management skills.Conflict resolution and negotiation skills.Good listening and communications skills.Project management and planning skills.Analytical mindset and critical thinking.Desirable RequirementsPrevious experience working in Language Testing Test Centre.Experience delivering projects within a global business setting.Experience within the education industry would be highly regarded.We offer:We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and creating a connected world.As a Great place to work certified organisation, our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.
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