Self-Service Adoption Data Analyst
vor 2 Wochen
The Data Analyst sits in the Global Squad within our Digital Sales Experience team.
This role is critical to our self-service adoption (SSA) initiatives and aims to increase traffic to self-service pages by providing data-driven insights and recommendations.
The successful candidate will work closely with cross-functional teams, including self-service, legal, marketing, and agency partners, to improve the customer experience, increase customer awareness, articulate the financial value of self-service, and support the achievement of ANZ Digital Self Service Scorecard Targets.
The Data Analyst will:
Analyse self-service data to identify trends, patterns, and insights that drive strategic decision-making Identify opportunities based on insights to increase traffic and improve the user experience on anz.com to drive self-service adoption Collaborate with cross-functional teams to improve the customer experience and increase customer awareness of our digital content Determine and communicate the financial and non-financial benefits of self-service to stakeholders Support the achievement of ANZ Digital Self Service Scorecard Targets by providing data-driven insights and recommendations Utilise data science capabilities to analyze customer behavior, inform strategy, and improve the self-service journey Role Location: Melbourne
Role Type: Opportunity until September
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Ability to identify, describe, quantify and prioritise opportunities, build business cases and influence stakeholders, and work with squad members to deliver outcomes Experience combining disparate data from multiple sources to create a complete understanding of a problem or opportunity Strong analytical skills and ability to analyze complex data sets Proficiency in data analysis tools such as Python, R, or SQL Commercial and financial acumen – understand and articulate business drivers and levers Strong understanding of digital marketing and customer journey optimization You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
To find out more about working at ANZ or to view other opportunities visit .
You may apply for this role by visiting ANZ Careers and searching for reference number 61462.
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