Manager, Reviews And Complex Cases
vor 3 Wochen
At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.
The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust, and delivering fairness. Within this role as Manager, Reviews and Complex Cases, you will play a crucial role in managing the delivery of the TIO's vision and be a key contributor to the success of the Operational Excellence Team. Analytical and collaborative, you will influence positive change and success.
Job DescriptionReporting to the Head of Service Delivery, you will be responsible for reviewing and deciding the fair and reasonable outcome for complex cases and escalated complaints.
Your primary responsibilities will include:
Actively lead the reviews and complaint case function including a team of Review Officers and Senior Resolution OfficersPromote and model a culture of continuous improvement and collaborationEnhance user experience and deliver optimum business performanceDecide the fair and reasonable outcomes on complex cases by issuing decisions under delegation from the OmbudsmanDesired Skills and ExperienceYou will possess a Bachelor degree in a relevant field or similar experience.
To be successful in this role you will need to:
Possess a track record of leading, engaging, and inspiring high-performance teamsHave extensive experience in Alternative Dispute Resolution processes and techniquesProven ability to foster innovation and drive collaborative problem solvingAbout the Team The Operational Excellence (Early Resolution and Dispute Resolution) Group (the Group) is responsible for the end-to-end complaints handling process for residential consumers and small businesses that have been unable to resolve their phone or internet complaint with their telecommunications service provider. The Group is also responsible for identifying and implementing service, process, and individual improvement initiatives to support the delivery on the TIO purpose.
The TIO's purpose is to resolve complaints fairly and drive improvement in a dynamic communications sector. Our purpose is underpinned by four core values: Fairness, Integrity, Excellence, and Collaboration.
To uphold this commitment, the TIO implements reasonable adjustments to promote inclusivity, including part-time or reduced hours, a hybrid work model, workplace accessibility modifications, adjustments to equipment and devices, engagement in co-design practices, and being open to other measures that support every person in our organisation to thrive.
Please include as part of your application a resume and cover letter that demonstrates your skills and addresses why you are the right person for this role.
If you have any questions regarding this role or would like to enquire about reasonable adjustments, please email ******
Applications close Sunday the 5th of January 2025, 11.59pm AEST Please note, applications may close prior to the deadline.
Telecommunications Industry Ombudsman Limited
#J-18808-Ljbffr
-
Manager, Reviews And Complex Cases
vor 2 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust, and delivering fairness.Within this role as Manager, Reviews and Complex...
-
Manager, Reviews And Complex Cases
vor 2 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as Manager, Reviews and Complex...
-
Manager, Reviews And Complex Cases
vor 2 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as Manager, Reviews and Complex...
-
Manager, Reviews And Complex Cases
Vor 4 Tagen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust, and delivering fairness. Within this role as Manager, Reviews and Complex...
-
Melbourne, Österreich Tideri Jobbörse VollzeitAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust, and delivering fairness.Within this role as Manager, Reviews and Complex...
-
Specialist Case Manager
Vor 4 Tagen
Melbourne, Österreich Dxc Technology VollzeitJob Description:Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team.This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...
-
Specialist Case Manager
vor 2 Monaten
Melbourne, Österreich Dxc Technology VollzeitJob Description: Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team.This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...
-
Specialist Case Manager
vor 2 Monaten
Melbourne, Österreich Dxc Technology Inc. VollzeitAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team.This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.At DXC,...
-
Specialist Case Manager
Vor 4 Tagen
Melbourne, Österreich Dxc Technology Inc. VollzeitAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team.This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up.At DXC,...
-
Specialist Case Manager
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitThe City of Norwood Payneham and St PetersAUD 80,000 - 100,000Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team.This is a unique opportunity to help shape the future of our operations, as we...
-
Complex Caseworker
Vor 7 Tagen
Melbourne, Österreich Buscojobs Vollzeit19th December, 2024 This Case Worker role provides short to medium term complex case coordination that is culturally-sensitive, trauma-informed and strengths based. You will use a person centred approach to work with people seeking asylum and support them to identify goals, manage risks and address issues that may be an obstacle to their self-development and...
-
Case Manager Ipswich
vor 2 Monaten
Melbourne, Österreich Tradewind Recruitment Australia VollzeitSupport & Advocacy Case Manager - Housing and Homelessness 6 month contract, ASAP start, SCHADS level 5 Are you passionate about supporting individuals and families at risk of homelessness?Join a values-driven organisation to make a real difference in people's lives!We are seeking an experienced and motivated Case Manager to provide holistic,...
-
Program Manager Case Management
vor 3 Wochen
Melbourne, Österreich Victorian Aboriginal Child Care Agency VollzeitPosition: Permanent, Full TimeLocation: PrestonSalary: Upto $119,871 plus superannuation and salary package optionsThe Organisation The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia.The...
-
Case Manager
Vor 4 Tagen
Melbourne, Österreich State Of Victoria VollzeitCase Manager - Reservoir and South MorangLocation: Melbourne - Northern MetroJob Function: Prison and Corrective ServicesWork Type: Ongoing - full timeAbout this roleVarious Ongoing and Fixed Term opportunities available in the North East Metro RegionCase management with a focus on rehabilitation to reduce reoffendingSalary range: $84,166 - $90,558 plus...
-
Case Manager
vor 1 Woche
Melbourne, Österreich State Of Victoria VollzeitCase Manager - Reservoir and South Morang Location: Melbourne - Northern Metro Job Function: Prison and Corrective Services Work Type: Ongoing - full time About this role Various Ongoing and Fixed Term opportunities available in the North East Metro Region Case management with a focus on rehabilitation to reduce reoffending Salary range: $84,166 - $90,558...
-
Senior Claims Case Manager
vor 2 Monaten
Melbourne, Österreich Airtree Ventures Pty VollzeitCompany DescriptionWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving...
-
Case Manager
Vor 7 Tagen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Case ManagerDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs...
-
Case Manager
Vor 7 Tagen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSelect how often (in days) to receive an alert:Case ManagerDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs...
-
Case Manager
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitWorkers' Compensation (Insurance & Superannuation) Full time As a Case Manager, you will play a crucial role in supporting injured workers on their journey back to work.Your focus will be on delivering person-centered case management while ensuring that compensation entitlements are handled appropriately.Strong communication and collaboration with both...
-
Case Manager
Vor 7 Tagen
Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Case Manager in our Customer Resolution and Remediation...
