Assistant Front Office Manager
vor 1 Monat
Assistant Front Office Manager - The Darling Apply now Job no: 531340
Work type: Permanent Full Time
Location: Sydney
Categories: Management
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
As an Assistant Front Office Manager at The Darling, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals.
You will play a crucial role in overseeing the day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience.
A few of your responsibilities:
Ensure the highest standards of guest service are achieved and maintained upon check-in and during our guests' stay.
Manage The Darling Hotel Loyalty Program and affiliated programs.
Ensure all guest comment cards are distributed to relevant departments and respond to guests when required.
Assist with the people planning requirements including recruitment, rostering, training, and development of the team.
What we are looking for:
Proven leadership experience in a similar role within the luxury hospitality industry.
Exceptional interpersonal and communication skills.
Strong problem-solving and decision-making capabilities.
Keen attention to detail and a commitment to delivering outstanding service.
Ability to work in a fast-paced, dynamic environment with a customer-centric approach.
Knowledge of Opera property management system.
Flexibility availability including evenings and weekends.
About you:
As a seasoned leader, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.
What can we offer you:
Complimentary meal on site every day including hot meals, sandwich bar, and more.
Uniform laundered and ready for you daily on property.
Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
Discounted parking + other transport options.
Up to 30% discounts across award-winning restaurants and accommodation.
Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services.
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
Endless career growth and opportunities to learn and develop your career.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests and a great place to work for our team members.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI).
It's your time to SHINE
Click on the link below to make your next career move with The Star.
Advertised: 11 Oct 2024 AUS Eastern Daylight Time
Applications close: 25 Oct 2024 AUS Eastern Daylight Time
The Star Entertainment Group recognises the continuing connection to land, sea, and community of First Nations peoples, and we pay our respects to Elders, past and present.
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