Reservations Coordinator

About Us Our group boasts a collection of iconic hospitality destinations and world-class venues including The Hotel Windsor, Aru, Sunda, Kudo and Antara, each offering unique experiences for our valued guests. At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs. We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment. The Opportunity We are looking for a vibrant, friendly and enthusiastic individual to join our team as a Reservations Coordinator. Reporting to the Reservations & Events Manager, you will be responsible for the management of reservations across our Food & Beverage outlets from initial enquiry and guest communication to booking confirmation, while ensuring the smooth functioning of our reservations systems and providing courteous and personalised service to our guests. Our ideal candidate will have a solid understanding of how a restaurant service is run efficiently, so previous front-of-house experience or a genuine interest in hospitality will be beneficial to your success. Based in our offices at The Hotel Windsor in Melbourne CBD, this is a full-time position working Wednesday to Sunday. Your day-to-day:
Manage all aspects of reservations including taking bookings, confirming availability, updating customer information, and providing necessary details for guest arrivals;
Respond promptly to enquiries via phone calls or emails regarding reservations;
Collaborate with the Food & Beverage teams to ensure seamless coordination between front-of-house operations and reservations;
Maintain accurate records of reservation data and client profiles including guest preferences, special requests, dietary requirements and payment information;
Monitor daily reservation activity ensuring maximum occupancy and profitability;
Other general administrative tasks as required.
You will have:
A vibrant, friendly and enthusiastic personality, and a passion for the hospitality industry;
Previous restaurant reservations or front-of-house experience or a good understanding of restaurant operations;
Experience using event management software such as tripleseat or something similar;
A customer-service orientated mindset and strong attention to detail;
Excellent communication skills, both verbal and written;
Strong organisational skills with the ability to multitask effectively;
A proactive approach to your work with the ability to work autonomously;
Proficiency in using SevenRooms will be highly regarded.
Discover what awaits:
Take your career to new heights with unlimited opportunities for growth within our expanding restaurant group;
Enjoy set working hours to help you achieve that coveted work-life balance;
Work within a small team where your energy and creative input is encouraged;
Daily nutritious staff meals provided;
Get regular performance reviews to help you achieve your professional goals;
Generous discount across our group of venues.
If this sounds like you, we can't wait to hear from you Take the next step in your career and apply now to join our exceptional team We value the unique backgrounds, experiences and contributions that each person brings to our team, and we encourage and celebrate our diversity. First Nations peoples, those identifying as LGBTQIA+, women and people of all ages are encouraged to apply. Our aim is to create a workplace that reflects the community in which we live. Please notethat only short-listed candidates will be contacted for this role, and you must have permanent rights to work in Australia to apply.
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