Technical Support Engineer
vor 2 Monaten
About the RoleZero Hash is looking for a Junior Technical Support Engineer, with a background in FinTech SAAS businesses, who is looking to build the infrastructure for Finance 2.0. You´ll be responsible for ensuring smooth technical operations across our client base and tech stack. You will be the public face of the company and interact directly with our partners.
This is a perfect role for someone who is looking for a fast-paced role in a hyper-growth company, with high reward.
Job Description:Provide analysis and real-time reporting for major incidents, SLAs, SLOs, etc. to key partnersSupport incident response on critical applications and infrastructure issuesAbility to communicate technical issues to customersTriage and troubleshoot system issuesWork closely with developers and operational teams on escalated technical issuesManage Zendesk and JIRA related workflowsCreate alerts and dashboards based on application logs and business metricsStrive for zero outages and a low level of production issues.Requirements:1-3 years Experience of technical operations and customer supportKnowledge of relational/document-oriented databases incl. SQLAbility to perform REST API/FIX API troubleshootingFamiliarity with Python/Bash scripting is a plusFamiliarity with FIX API/WebSocket API is a plusBasic understanding of a blockchain and trading environment is appreciatedExperience with Zendesk, Jira, Confluence, and real-time monitoring tools such as Grafana, Prometheus, Loki, OpsgenieBenefitsWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:
Chance to earn equityMaternity & Paternity leaveWeWork MembershipWFH Yearly StipendL&D Stipend (after 6 months)About Zero HashZero Hash's full stack financial infrastructure seamlessly connects fiat, crypto, and stablecoins, enabling a better way to move and transfer money and value globally. Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.
Start-ups, enterprises, and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets, and on and off-ramps.
Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and Tastytrade.
The Zero Hash CultureAll Zero Hash employees are guided by the following characteristics and core principles:
Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative, and make a difference every day.Collaborative - A good attitude and respect for others. We're teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of "we" not "me".Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.Follow usTwitter LinkedIn Youtube Blog For candidates based in Colorado, please contact ****** to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.
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