Part Time Customer Service Attendant
vor 4 Stunden
You're looking to grow your career in customer service. Your expertise in communication, problem-solving, empathy, and conflict resolution are highly transferable and in-demand.
Help us foster satisfaction and service experiences that transform lives in our community.
In this role, you'll: Join one of Australia's largest operational service delivery teams and receive support to advance your career within Sydney Trains.
As a Customer Service Attendant, you'll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day
You will gain valuable experience through tasks such as flagging trains, using high-tech mobile apps, connecting with train crew, and keeping the station in tip-top shape
Please view the Role Description and the Customer Service Attendant Information Pack.
About you Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant.You love working on the frontline, interacting with customers and the community.Being part of a rostered shift environment and contributing to an organisation focused on positive changes in the community.You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends, and public holidays.
Extended hours may be necessary at short notice.Own transport is beneficial as some shifts start out of train operating hours.Who we are At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do.
We work with our local communities to deliver safe, timely, and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future.
We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us Our workforce is as diverse as the community we serve.
If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role. The full-time pay rate for this position is $1,241.50 per week PRO RATA, including the Industry Allowance.
As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work.
In addition, you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.
For most Temporary jobs, you need a visa that gives you permission to work in Australia.
To be considered for these roles, you must be 18 years of age.
Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol, and criminal record checks as part of the selection process.
Important note: The Customer Service Attendant position is Permanent Part-Time, working a minimum of 40 hours per fortnight.
You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.
A Talent Pool will be created for current and future permanent part-time positions over the next 18-month period.
If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
What are you waiting for…?
Connect with us.
Apply now Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter.
You will need to apply directly to the job online.
Applications close: 11:59pm Sunday 12th January 2025
For more information about this role, please contact Manisha Singh.
People living with disability are supported throughout the recruitment process and at work.
Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application?
Take a look at our application tips video series.
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