Genesys Cloud Platform Engineer
vor 4 Wochen
Job no: 522621ARBrand: Product and TechnologyWork type: Full timeLocation: QueenslandCategories: Information & Technology
Opportunity available in Brisbane, Sydney or Melbourne.
At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'.
Every day, we give people all around the world the opportunity to experience something amazing – travel
As the Genesys Platform Engineer, you'll be responsible for improving our customer journeys and agent experiences while delivering significant business value through our omni-channel contact centre as a service, with a focus on integration to our ecosystem.
You will play a critical role in ensuring seamless integration, efficient channel routing and engagement, and optimal customer and user experience.
If you enjoy collaborating with cross-functional teams to design, implement, and maintain robust solutions, ensuring high availability and performance to support business objectives, please apply
Day to day:Design and Implement Solutions: Architect and develop innovative Genesys solutions to support omni-channel contact centre operations.Ensure Seamless Integration: Collaborate with cross-functional teams to integrate Genesys Cloud with CRM platforms, telephony systems, and digital channels.Optimize System Performance: Conduct regular system audits, proactively addressing performance issues to ensure high availability and reliability.Enhance Customer and Agent Experiences: Implement best practices in routing, IVR, and self-service solutions to improve customer journeys and agent workflows.Provide Expert Support: Troubleshoot complex platform issues, serving as the escalation point for critical incidents and delivering effective solutions.Maintain Documentation and Compliance: Keep comprehensive records of system configurations and integrations, ensuring adherence to company policies and industry standards.You'll be perfect for the role if you have:Genesys Expertise: Over 5 years of hands-on experience with Genesys Cloud development and operations, with a strong understanding of IVR and routing strategies.Technical Proficiency: Solid grasp of RESTful APIs, microservices architecture, and familiarity with telephony systems and protocols.Problem-Solving Skills: Strong analytical abilities to diagnose and resolve complex issues, ensuring seamless platform performance.Collaboration and Teamwork: Proven ability to work effectively within cross-functional teams, fostering a collaborative environment to achieve project goals.Excellent Communication: Superior verbal and written communication skills, capable of conveying technical concepts to non-technical stakeholders.Business Insight: Understanding of financial impacts and business drivers to make informed technical decisions that support business objectives.Agile Methodologies: Experience in Agile environments, managing timelines and dependencies, and delivering quality software solutions.Office hours: Standard, however will require outside of hours due to the global nature of the role.
Why Flight Centre?Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry.Development: Individualised, ongoing Learning & Development via communities of practice.Innovation Days: The opportunity to create, collaborate, and bring innovative concepts to life.Tech Learning Tools: Access to learning tools such as Udemy for ongoing technical skills development.Encouraging Equality: Join our Women in PM&E community, a program aimed at fostering gender diversity.Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers.Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.Brightness of Future: Career opportunities in a network of brands and businesses across the globe.Mental Health: Support and Employee Assistance Program for staff and family.Giving Back: Corporate Social Responsibility program supporting nominated charities.Sustainability: Efforts to affect positive change to the environment.We value you: Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity.
Who we are: Since our beginning, our vision has always been to open up the world for those who want to see.
We offer genuine opportunities for people to grow and evolve.
#J-18808-Ljbffr
-
Senior Genesys Cloud Developer
Vor 6 Tagen
Melbourne, Österreich Cognizant VollzeitCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is...
-
Genesys Cloud Platform Engineer
vor 2 Monaten
Melbourne, Österreich Studentuniverse VollzeitJob Title: Genesys Platform EngineerJob no: 522621AR Brand: Product and TechnologyWork type: Full time Location: Queensland Categories: Information & Technology At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'.Every day, we give people all around the world the opportunity to experience something amazing –...
-
Genesys Cloud Architect
Vor 6 Tagen
Melbourne, Österreich Cognizant VollzeitCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is...
-
Cognizant | Senior Genesys Cloud Developer
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is...
-
Cognizant | Genesys Cloud Architect
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is...
-
Senior Cloud Platform Engineer
vor 2 Monaten
Melbourne, Österreich Macquarie Bank Limited VollzeitJoin our Cloud Platform Engineering Group and build out our new cloud control plane for the Core and Personal Technology teams.Our goal is to deliver innovative and scalable solutions in complex environments, particularly in the financial markets industry.We are striving for 100% on cloud and use innovative approaches to automation including extensive usage...
-
Senior Cloud Platform Engineer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJoin our Cloud Platform Engineering Group and build out our new cloud control plane for the Core and Personal Technology teams.Our goal is to deliver innovative and scalable solutions in complex environments, particularly in the financial markets industry.We are striving for 100% on cloud and use innovative approaches to automation including extensive usage...
-
Google Cloud Data Engineer
vor 2 Monaten
Melbourne, Österreich Premier Cloud Inc. VollzeitArchitect and Design:- Collaborate with clients to understand their data challenges and goals.- Design and implement scalable, high-performance data solutions on GCP.- Develop data pipelines, data warehouses, and data lakes using GCP services (BigQuery, Dataflow, Dataproc, etc.).- Optimize data architectures for cost-efficiency and performance.Data...
-
Principal Cloud Platform Engineer
vor 4 Wochen
Melbourne, Österreich Department Of Energy, Environment And Climate Action Vic VollzeitNetworks & Systems Administration (Information & Communication Technology)Government - State (Government & Defence)Do you want to be part of the solution to keeping Victoria safe from Bushfires and other emergency events? Is climate response important to you?Data Analytics and Information Systems (DAIS) is a team of about 80 technical specialists, who...
-
Principal Cloud Platform Engineer
vor 4 Wochen
Melbourne, Österreich Department Of Energy, Environment And Climate Action Vic VollzeitNetworks & Systems Administration (Information & Communication Technology)Government - State (Government & Defence)Do you want to be part of the solution to keeping Victoria safe from Bushfires and other emergency events?Is climate response important to you?Data Analytics and Information Systems (DAIS) is a team of about 80 technical specialists, who...
-
Graduate Platform Engineer
vor 2 Monaten
Melbourne, Österreich Pexa VollzeitHi, we're PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Cloud Engineer
vor 4 Wochen
Melbourne, Österreich Buscojobs VollzeitWe are seeking a highly skilled and motivated Cloud Engineer.You will be responsible for designing, implementing, and managing cloud infrastructure for our clients. Requirements Bachelor's degree in Computer Science, Engineering or related field, or equivalent work experience. Minimum 7+ years of experience working as a Cloud Engineer or in a similar role....
-
Graduate Platform Engineer
vor 2 Monaten
Melbourne, Österreich Pexa VollzeitHi, we're PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in.PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle...
-
Public Cloud Engineer
vor 2 Monaten
Melbourne, Österreich Infinite Consulting VollzeitJob Description Public Cloud Engineer 12 months with 6 months option to extend!Location – ACT, flexible work arrangement can be discussedAustralian Citizens with current NV1 Security ClearanceInfinite Consulting is seeking an experienced Public Cloud Engineer for our esteemed Large Federal Government Client.This is a long-term contract with 12 months...
-
Senior Cloud Platform Specialist
vor 2 Monaten
Melbourne, Österreich Datacom VollzeitPosition: Senior Cloud Platform SpecialistDatacom Location: Melbourne, Perth, Brisbane and CanberraOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why) The Senior Cloud Platform Specialist is...
-
Platform Data Engineer
vor 4 Wochen
Melbourne, Österreich V2 Digital VollzeitWe are looking for a talented Platform & Data Engineer - Contractor to join our greenfield project, where you'll play a critical role in building and deploying a cutting-edge data platform in Azure Databricks. As part of a highly technical team, you'll be responsible for designing, implementing, and managing the entire infrastructure pipeline, from...
-
Cloud Support Engineer
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Cloud Support Engineer in Australia: careers in ITThe role of a Cloud Support Engineer is an exciting and dynamic career path that sits at the intersection of technology and customer service.These professionals are responsible for ensuring that cloud-based systems operate smoothly and efficiently, providing essential support to users and...
-
Senior Cloud Engineer
vor 1 Monat
Melbourne, Österreich Jim Morris - Melbourne, Victoria, Australia | Professional Profile VollzeitContract/TempOur client is a large and leading enterprise organization. Over the last 12 months, there has been significant change in Cloud, Security, and Network environment.We're seeking a skilled Senior Cloud Engineer to streamline, uplift, and scale this new hub and spoke cloud environment across AWS and Azure.Key Responsibilities:Lead initiatives to...
-
Cloud Devops Engineer
vor 1 Monat
Melbourne, Österreich Study Select VollzeitHow to Become a Cloud DevOps Engineer in Australia: careers in ITThe role of a Cloud DevOps Engineer is an exciting and dynamic career path that sits at the intersection of software development and IT operations.These professionals are responsible for streamlining the processes of software development, deployment, and maintenance, ensuring that applications...
-
Cloud Devops Engineer
vor 3 Wochen
Melbourne, Österreich Coursefinder Australia Pty Ltd VollzeitHow to Become a Cloud DevOps Engineer: Australian Careers in ITThe role of a Cloud DevOps Engineer is an exciting and dynamic career path that sits at the intersection of software development and IT operations.These professionals are responsible for streamlining the processes of software development, deployment, and maintenance in cloud environments.By...
