Customer Fraud

Closing date: 23 October

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

It starts here. With Bendigo Bank… and you. Join our dedicated Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group protecting the bank, our customers and the communities we serve.

As a Customer Fraud Protection Investigator you'll make an impact by:

Being part of the Alerts team, where you will investigate customer-direct and alert-driven fraud and scam activities. Investigating Financial Crime activities generated by detection systems and/or notification reports and collecting, analysing and compiling evidence as required. This is a permanent full-time opportunity, which can be based in our Bendigo, Adelaide or Docklands.

The roster will include at least 1 weekend (Saturday and Sunday) shift per fortnight. Penalty rates are included for afternoon, evening and weekend shifts.

We are also seeking candidates with flexibility to support the team with additional hours/shifts as required.

We offer flexible work options that put our people first, and a hybrid model of two days in a corporate office per week.

What you'll bring to the role To succeed in this role, we'd love you to have:

Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator. Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions. Sound knowledge of banking systems, products, services and procedures. Exceptional attention to detail. Customer service experience, ideally over the phone, and with a diverse spectrum of people. Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion. Strengths in working independently, managing ambiguity and varied workloads and priorities. Strong work ethic, demonstrated through teamwork, taking ownership and commitment to outstanding customer experience. Qualifications highly advantageous: Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field). AML/ACAMS/CAMS certification. So, why work for us? Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.

You'll also get access to a great range of benefits, including:

Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first. Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice. We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application

We're making better, bigger. And we'll get there with you. Now's the time to set your sights even higher – on the future you and the future career you deserve.

#J-18808-Ljbffr