Aps 5 Level Review Officer
vor 1 Monat
HOBAN Recruitment is seeking a dedicated APS5 Level Review Officer to support our client, located in PARRAMATTA SYDNEY NSW .
As an APS5 level Review Officer, you will play a vital role in the Reviews Branch, the central hub for coordinating the Agency's handling and resolution of reviews and complaints.
Your focus will be to ensure participants receive clear, timely, and well-informed responses, contributing to a positive experience and reinforcing the Agency's commitment to quality and transparency.
Responsibilities include: Working directly with participants to understand review requests, providing clear information about decisions, reviews, and the appeals process.
Undertaking evidence-based decision-making aligned with the relevant Act, rules, and client policies.
Monitoring and managing caseloads to ensure timely completion of internal reviews.
Contributing to continuous improvement initiatives to enhance service delivery processes and systems.
Benefits: Competitive pay rate of $55.24 per hour , including casual loading, providing you with financial stability and recognition for your expertise.
11.5% superannuation to secure your future and support your retirement planning.
ASAP start date , allowing you to embark on this exciting opportunity without delay.
Full-time position, offering 37.5 hours per week, Monday to Friday , enabling a healthy work-life balance and time.
Contribute to meaningful outcomes for people with disabilities.
About You: To succeed in this role, you'll need: Strong communication skills with a customer-focused approach.
Ability to interpret legislation, guidelines, and policy frameworks.
Experience in evidence-based decision-making and quality service delivery.
Proven ability to manage caseloads efficiently and contribute to a positive team environment.
Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on MONDAY 18 th November 2024 COB.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.
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