Maintenance Field Service Representative

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

About us
One team.
Global challenges.
Infinite opportunities.
At Viasat, we're on a mission to deliver connections with the capacity to change the world.
For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.
We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The SGS-E Maintenance Field Service Representative (FSR) is responsible for maintenance of a sophisticated innovative satellite ground station.
The FSR will support the Site Manager to ensure that the ground station system remains functional for use by our critical customer and will collaborate with other members of the site maintenance team and the wider Program team to ensure that ground station maintenance is in accordance with customer requirements, is conducted safely and is completed to the highest of standards.
The FSR is responsible for overseeing and ensuring the highest level of service quality and customer satisfaction for our government client.
The day-to-day
Some key responsibilities of the Program Manager are:
Working closely with the government client on resolving corrective maintenance issues
Working closely with management to provide advice on preventive maintenance activities
Establishing and leading regular support service reviews
Liaising with support contractors for calibrations of various fielded equipment
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
Ensuring systems, procedures, and methodologies are in place to support delivery of contract deliverables
Performing trend analysis and developing, owning and driving general service improvement plans
Resolving called out customer specific issues and improving service methodologies to increase team productivity and performance
Production of technical and calibration reports for managers and government partners
Be part of a 24/7 on-call roster
What you'll need
Have a deep understanding of Satellite communications and best practices.
This includes Incident management, important metric monitoring, problem management, and service level management
Have strong interpersonal and communication skills to build and maintain relationships with all stakeholders
Possess leadership qualities to guide and motivate teams.
This includes the ability to lead without authority, to delegate tasks, to provide clear directions and to inspire collaboration and teamwork
Being able to multi-task and prioritise work objectives.
They need to be able to plan, organise, and coordinate assets, timelines and deliverables
Be skilled at analysing complex situations, identifying problems, determining root causes and proposing effective solutions.
They need to be able to think critically and make decisions quickly to address service/solution related challenges
Have a continuous improvement mindset.
They need to be able to proactively identify areas for improvement, implement process enhancements, and drive efficiency in the services/solutions handled
Must be an Australian citizen and have an active Australian Government Security Clearance (NV1) or have held one previously
What will help you on the job
The Field Service Representative:
Should understand the satellite earth terminal transmit and receive chain block diagrams
Should have a broad technical understanding of satellite telecommunications processes, systems, infrastructure and technologies
Hold current trade qualifications in an RF related field.
Experience in Defence Sustainment Contract deliverables and meeting critical metrics
Ten or more years of experience in a telecommunications maintenance role
Extensive experience utilising various RF test equipment and methodologies
EEO statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
If you would like to request an accommodation on the basis of disability for completing this on-line application, please click
here .
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