Head Of Operations, Digital Experiences

vor 17 Stunden


Sydney, Österreich Commonwealth Bank Of Australia Vollzeit

Head of Operations, Digital Experiences Your Team

Within Retail Banking Services (RBS), the Digital Experience Domain drives the strategy and delivery behind CBA's market leading CommBank app and NetBank, delivering an integral service and brilliant experiences to over 9m digitally active customers.
You will join the Digital Experiences Centre of Excellence as Head of Operations, leading an exceptionally experienced Digital Operations team, reporting to the Centre of Excellence Lead.

Your impact and contribution

The Head of Operations, Digital Experiences is highly experienced in developing and implementing operational policies, standards and procedures to ensure an exceptional customer experience.
You are a leader who is adept at coordinating and managing multiple departments and stakeholders towards achieving operational objectives.

You will work closely with the Centre of Excellence Lead and the Crew Leads and your key responsibilities will be to oversee the development of operational strategies, design, and implement process improvements, and ensure the effectiveness of the various digital business operations.

You will have a strong understanding of digital operations, incident management and ideally, financial services.
Your leadership skills, coupled with your ability to drive operational excellence, will be crucial to your role.

You will think strategically to find those hidden opportunities to reduce and manage risk for our people, processes, and technology.

Your passion for digital products, technology, and operations, and ability to solve complex problems will be the key to enabling our teams to deliver higher quality and efficient operational support at scale.

See yourself in our team

We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user.
As someone who naturally balances operational strategy, deep thinking with imagination and design, you're a natural for coming up with great ideas.
As a team we're constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product.
Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement.
Innovation, passion and creativity shape our culture.

Responsibilities Develop and implement operational strategies and objectives to ensure the organisation meets its goals and OKRs related to incident management and response.Supervise, manage, and lead operational teams to meet our digital business goals.Proactively work with Enterprise Services to ensure a consistent and reliable operation of digital assets.Lead in the planning and communication of system changes which impact the availability of digital features and functions, minimising disruption to our customers.Effectively manage defects found by detailing out steps to recreate and setting appropriate priorities and severities.Review customer feedback and proactively monitor digital customer-facing systems to detect problems, managing incidents and defects through to root cause resolution.Report issues to appropriate groups to expedite and ensure resolution in a timely manner.Develop a strategic plan and review cycle to increase efficiency, security and performance within the operations team - systems, processes, policies and best practices.Work closely with L1 and L2 risk stewards to effectively manage and mitigate risks arising within the Digital Domain.Perform quality controls and monitor production KPIs, tracking and reporting on operational performance to senior management.Collaborate with executive leadership across Digital, Risk and Compliance to make high-impact operational decisions. We're interested in hearing from an experienced senior leader with relevant skills and experience including: Proven experience as Head of Operations, Operations Director, or similar leadership role, particularly in Financial Services.Experience with enterprise services and operational efficiency.A track record of building and leading high performing operational teams who see through complexity to drive simpler and better customer experiences.Experience identifying, managing, and mitigating digital risks along with interpreting policy to implement and leverage control frameworks in the digital domain.Strong leadership and team management abilities.Excellent organisational and communication skills.Proficient in Microsoft Office Suite and other business software like Jira. If this sounds like you, apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.

Advertising End Date: 06/01/2025
Job ID REQ224313

#J-18808-Ljbffr



  • Sydney, Österreich Cheil Vollzeit

    Digital & Search Marketing (Marketing & Communications)Full timeThe Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Cheil Worldwide Australia Pty Ltd Vollzeit

    Digital & Search Marketing (Marketing & Communications)Full timeThe Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Cheil Vollzeit

    The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website optimization, UX/UI design, content strategy, and e-commerce...


  • Sydney, Österreich At Vollzeit

    Digital & Search Marketing (Marketing & Communications)Full timeThe Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Cheil Vollzeit

    The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website optimization, UX/UI design, content strategy, and e-commerce...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Digital & Search Marketing (Marketing & Communications) Full time The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Digital & Search Marketing (Marketing & Communications) Full time The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Law Society Of Nsw Vollzeit

    Full timeThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...


  • Sydney, Österreich Law Society Of Nsw Vollzeit

    Full timeThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...


  • Sydney, Österreich The Law Society Of New South Wales Vollzeit

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...


  • Sydney, Österreich The Law Society Of New South Wales Vollzeit

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...

  • Head Of Ecommerce

    vor 2 Monaten


    Sydney, Österreich Tideri Jobbörse Vollzeit

    This noted womenswear brand is a leader in the Australian fashion landscape.Its pieces are luxurious and fashion-forward, and its collections balance contemporary design intelligence with timeless construction.Role Overview UMENCO is recruiting a Head of eCommerce & Digital for a leading Australian brand whose tailored pieces are luxurious and detailed.The...


  • Sydney, Österreich The Law Society Of New South Wales Vollzeit

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...

  • Head Of Ecommerce

    vor 2 Monaten


    Sydney, Österreich Umenco Talent Pty Ltd Vollzeit

    This noted womenswear brand is a leader in the Australian fashion landscape.Its pieces are luxurious and fashion-forward, and its collections balance contemporary design intelligence with timeless construction.Role OverviewUMENCO is recruiting a Head of eCommerce & Digital for a leading Australian brand whose tailored pieces are luxurious and detailed.The...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    Digital & Search Marketing (Marketing & Communications) Full time The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website...


  • Sydney, Österreich Tideri Jobbörse Vollzeit

    The Head of Digital Experience will be responsible for partnering with our client and evaluating the client's e-commerce performance and .com operations; to make recommendations for enhancements and modifications in order to increase conversion and ROI.This role involves overseeing website optimization, UX/UI design, content strategy, and e-commerce...

  • Head Of Digital

    vor 1 Tag


    Sydney, Österreich Blackbook Executive Vollzeit

    Own the Digital Strategy for a market leading, high growth Beauty Brand.We are working with a leading beauty company to find an exceptional candidate for their Head of Digitalrole.This position offers the chance to lead and shape the digital strategy for a prominent cosmetics brand, ensuring top-tier consumer experiences across global markets, with a focus...

  • Head Of Digital

    vor 2 Monaten


    Sydney, Österreich The Weir Group Vollzeit

    Head of Digital - APAC Weir Minerals Location Coolum/Sydney/Brisbane/Perth Hybrid/Remote Purpose of Role: We're looking for a visionary Head of Digital - APAC, to spearhead the commercialization of Weir's cutting-edge digital solutions platform, NEXT Intelligence, enhancing our market presence and driving revenue growth across the Asia-Pacific region.The...

  • Head Of Operations

    vor 1 Monat


    Sydney, Österreich Connect Apac Vollzeit

    General/Business Unit Manager (CEO & General Management)Head of Operations - FMCG Food ManufacturingThe businessConnectAPAC are delighted to partner with a long-standing client of ours in the FMCG Manufacturing space as we recruit an experienced Head of Operations to join the business, reporting into the CEO.This is a rapidly growing business and they are...

  • Head Of Operations

    vor 1 Monat


    Sydney, Österreich Connect Apac Vollzeit

    Head of Operations - FMCG Food ManufacturingThe businessConnectAPAC are delighted to partner with a long standing client of ours in the FMCG Manufacturing space as we recruit an experienced Head of Operations to join the business, reporting into the CEO.This is a rapidly growing business and they are looking to extend their position as the industry leader in...