L2 Field Services Technician
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L2 Field Services Technician - MelbourneLevel 2 desktop and network support for customers.
An L2 Field Services Technician is required by a next-generation global technology company who are looking for the ideal candidate to join them as a full-time employee in their client's Melbourne office.
In this role, the successful candidate will be providing 2nd line Field Services support to Enterprise users of MS Windows and Mac Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company's chosen ITSM tool.
General Requirements: Available for a Full-Time position and eligible to work in AustraliaMinimum 5 years of experience in a similar role in an Enterprise environmentFamiliar with and capable of supporting both Windows and Mac OSA passion for IT and providing excellent customer serviceGood written and oral communications skills with clients and managementExcellent troubleshooting skills and a willingness to resolve issuesAbility to work to deadlines and complete tasks on timeTeam player but also able to work well autonomouslyAbility to lift/move computer equipment weighing up to 20kgBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Benefits: Buddy programInternal career development programInternational job opportunitiesOnboarding program
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