Spa & Wellbeing Manager
vor 10 Stunden
Company Description Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach.
With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences.
Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa.
Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
Job Description Manage the operations of the Spa and Wellness in the entire Resort by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort's and business objectives.
Ensuring the facilities and treatments offered continually exceed guest expectations.
To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
Spa & Wellbeing Manager would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the Wellness program and Accor's Planet 21.
And would be responsible for maintaining all regulatory requirements.
Liaise and work alongside team members from other departments at all times to provide the best service and Resort experience, as well as to maintain connection with outside vendors and trainers to provide wellness and wellbeing activity for our guests.
General Duties Manages and organizes Spa and Wellness team whose mission is to ensure the Wellness and Wellbeing of all guests in the Resort.
This is accomplished within the scope of a budget and in conformity with well-defined management norms.Responsible for planning, directing, controlling, coordinating and participating in the activities of all personnel engaged in Wellness and Wellbeing activities.Responsible for the operation of the Spa department (including Fitness and The Shop), overall condition and maintenance of the property, repair and upkeeping of the furniture, fixtures and equipment, installations, systems and buildings of the Spa, Wellness and Fitness Area.
Both in terms of assets and respect of equipment in all areas.Develop and maintain Spa menu that provides a wide range of appropriate treatments that would be suitable for our Resort Guests and to update this menu in a timely manner for any changes required.Gather information and remain fully informed of local and international trends in Spa operations, recommends new and up-to-date treatments as necessary for improvement.Develop and maintain Wellness and Fitness activities for in-house guests during stay with focus on personalized program based on guest profile and needs.Develop and maintain the Shop as the only retail of the Resort to make sure that all items on sale are accounted for at all times, to ensure selection of items are of the highest luxury standard.Qualifications Diploma or Bachelor Degree in a relevant subject.Minimum of 5 years' experience as Spa and Wellness in a Luxury Property.Expert in Wellness and Wellbeing activities especially Yoga, Tai Chi and Meditation.Hands-on approach to day-to-day operation.Knowledge of local regulations related to Spa, Fitness and Wellness is a must.In-depth knowledge of Spa operations, Fitness activities, and related knowledge on both.Good communication and organizational skills, ability to analyze and solve problems, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills.Proven ability to organize and manage multiple projects simultaneously.Demonstrated ability to manage and lead employees, experience with Talent and Cultures processes as they relate to direct reports (e.g., performance management, development, coaching, feedback, etc.
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