Hotel Duty Manager
vor 1 Woche
This is our flagship property; this is Rydges, reimagined.
With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness centre and rooftop pool.
Rydges Melbourne will offer unforgettable hospitality.
About the role We're after a Hotel Duty Manager to provide guests with world-class customer service, solve problems, and fit into our pre-existing "Can Do" culture.
Sound like you?
Throw your hat in the ring to make Rydges Melbourne the talk of the town.
Key responsibilities: Manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.Collaborate with other departments to coordinate services and activities, ensuring seamless guest experiences.Manage and oversee special projects and events as assigned by the hotel management.Key Skills Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly.Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.Attention to Detail: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction.We believe in peace of mind travel.
For us, that means connectivity, quality and comfort.
We know you have people to see and places to go, that's why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats.
With everything you need, right where you need it, at Rydges we've perfected simple comforts.
So when you've finished exploring, negotiating, debating and discovering – we'll be ready to help you rest up and unwind.
#J-18808-Ljbffr
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