Customer Service Specialist- Incident Response
vor 4 Wochen
Customer Service Specialist- Incident ResponseSydney, NSW, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsRotating roster on a monthly basis 8am-8pmHow will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our stakeholders. This is achieved by providing specialist advice in the areas of safety and security and overseeing & monitoring the security, preparedness, and continuity of the business. This role sits within the WIRC (Westpac Incident Response Centre), which operates 24/7 and provides security and incident & crisis support services to the business.Key Accountabilities:Effectively respond to and manage all security alarm activations & security incidents.Respond to phone calls requesting assistance and requests to report incidents.Manage written correspondence directed to the WIRC.Process requests for security guards, site access requests and other process related requests from the network.Monitor the operational performance of security equipment and raise service calls to repair security equipment.Co-ordinate law enforcement, emergency services and support services as required.Monitor News & social media channels & escalate potential impacts to Westpac employees, customers, assets, and operations.Collate data and publish daily operational reporting.Prepare and publish Daily Hazard Reporting including highlights on emergency management related issues that may impact Westpac branches and corporate sites.Support the Westpac Cybersecurity Coordination Centre with detection and triaging of potential cyber related breaches.What do I need?Excellent customer service skills and experience.Active listening skills & the ability to extract relevant information.Strong prioritisation and organisation skills.Ability and proven track record in working under pressure & in stressful situations.An ability to effectively switch between multiple systems while helping impacted colleagues.Ability to identify growth and continuous improvement opportunities.Please note: your flexibility will be required with a rotating roster on a 4 week cycle between the hours of 8am and 8pm.If you have a passion for helping people, working independently and a customer oriented mindset, then we would love to hear from youWhat's it like to work there?We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.If you have questions about the recruitment process, please email ******.
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Customer Service Specialist- Incident Response
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCustomer Service Specialist- Incident Response Sydney, NSW, Australia Job Description Unique Entry Point into A Specialist Field for those with Customer Service Skills Rotating roster on a monthly basis 8am-8pm How will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our...
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Sydney, Österreich Tideri Jobbörse VollzeitCustomer Service Specialist- Incident Response Westpac Banking Corporation, Sydney, Australia Job DescriptionUnique Entry Point into A Specialist Field for those with Customer Service Skills Permanent opportunity Location - Kent Street Sydney (WFH options available once training completed) Rotating roster on a monthly basis 8am-8pm How will I help?Our Group...
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Customer Service Specialist- Incident Response
vor 1 Monat
Sydney, Österreich Westpac VollzeitUnique Entry Point into A Specialist Field for those with Customer Service Skills Permanent opportunity Location – Kent Street Sydney (WFH options available once training completed) Rotating roster on a monthly basis 8am-8pm How will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people,...
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Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Specialist- Incident ResponseWestpac Banking Corporation, Sydney, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsPermanent opportunityLocation - Kent Street Sydney (WFH options available once training completed)Rotating roster on a monthly basis 8am-8pmHow will I help?Our Group...
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Sydney, Österreich Efinancialcareers Ltd. VollzeitCustomer Service Specialist- Incident ResponseWestpac Banking Corporation, Sydney, AustraliaJob Description Unique Entry Point into A Specialist Field for those with Customer Service SkillsPermanent opportunityLocation - Kent Street Sydney (WFH options available once training completed)Rotating roster on a monthly basis 8am-8pmHow will I help?Our Group...
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Sydney, Österreich Westpac VollzeitCustomer Service Specialist- Incident ResponseWestpac Banking Corporation, Sydney, AustraliaJob Description Unique Entry Point into A Specialist Field for those with Customer Service SkillsPermanent opportunityLocation - Kent Street Sydney (WFH options available once training completed)Rotating roster on a monthly basis 8am-8pm How will I help?Our Group...
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