Customer Service Specialist- Incident Response
vor 2 Monaten
Customer Service Specialist- Incident ResponseSydney, NSW, AustraliaJob DescriptionUnique Entry Point into A Specialist Field for those with Customer Service SkillsRotating roster on a monthly basis 8am-8pmHow will I help?Our Group Protective Services (GPS) team provides trusted services to the Westpac Group to protect our people, our customers, and our stakeholders. This is achieved by providing specialist advice in the areas of safety and security and overseeing & monitoring the security, preparedness, and continuity of the business. This role sits within the WIRC (Westpac Incident Response Centre), which operates 24/7 and provides security and incident & crisis support services to the business.Key Accountabilities:Effectively respond to and manage all security alarm activations & security incidents.Respond to phone calls requesting assistance and requests to report incidents.Manage written correspondence directed to the WIRC.Process requests for security guards, site access requests and other process related requests from the network.Monitor the operational performance of security equipment and raise service calls to repair security equipment.Co-ordinate law enforcement, emergency services and support services as required.Monitor News & social media channels & escalate potential impacts to Westpac employees, customers, assets, and operations.Collate data and publish daily operational reporting.Prepare and publish Daily Hazard Reporting including highlights on emergency management related issues that may impact Westpac branches and corporate sites.Support the Westpac Cybersecurity Coordination Centre with detection and triaging of potential cyber related breaches.What do I need?Excellent customer service skills and experience.Active listening skills & the ability to extract relevant information.Strong prioritisation and organisation skills.Ability and proven track record in working under pressure & in stressful situations.An ability to effectively switch between multiple systems while helping impacted colleagues.Ability to identify growth and continuous improvement opportunities.Please note: your flexibility will be required with a rotating roster on a 4 week cycle between the hours of 8am and 8pm.If you have a passion for helping people, working independently and a customer oriented mindset, then we would love to hear from youWhat's it like to work there?We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.If you have questions about the recruitment process, please email ******.
#J-18808-Ljbffr
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2838250 | Amazon Support Services Pty LtdAmazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team. In this role you will work within the Amazon Security Incident Response Team (SIRT). SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion...
-
Security Engineer, Incident Response
vor 2 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking a qualified Security Engineer to join our innovative, high-energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a AWS Incident Response Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION AWS...
-
Security Engineer, Incident Response
vor 3 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking a qualified Security Engineer to join our innovative, high-energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Amazon.Com VollzeitAmazon.comAmazon is seeking a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly...
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAmazon.com Amazon is seeking a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly...
-
Support Engineer, Aws Incident Response
vor 2 Monaten
Sydney, Österreich Amazon VollzeitJob ID: 2739617 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
-
Security Engineer, Incident Response
vor 4 Wochen
Sydney, Österreich Mygwork VollzeitThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. DESCRIPTION: Amazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team.In this role you will work within the Amazon Security...
-
Amazon | Security Engineer, Incident Response
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2834012 | Amazon Support Services Pty Ltd Amazon is seeking a qualified Security Engineer to join our innovative, high-energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking a qualified Security Engineer to join our innovative, high-energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Security Engineer, Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking a qualified Security Engineer to join our innovative, high-energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Security Engineer, Incident Response
Vor 3 Tagen
Sydney, Österreich Amazon VollzeitJob ID: 2834012 | Amazon Support Services Pty LtdAmazon is seeking for a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and...
-
Sydney, Österreich Amazon VollzeitJob ID: 2811087 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
-
Support Engineer, AWS Incident Response
vor 1 Monat
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION AWS Infrastructure Services owns...
-
Sydney, Österreich Tideri Jobbörse VollzeitJob ID: 2834012 | Amazon Support Services Pty Ltd Amazon is seeking a qualified Security Engineer to join our innovative, high energy Information Security team and work within the Security Incident Response Team (SIRT) in Sydney.SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide...
-
Support Engineer, Aws Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2739617 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
-
Support Engineer, Aws Incident Response
vor 1 Monat
Sydney, Österreich Amazon VollzeitJob ID: 2739617 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
-
Security Engineer, Security Incident Response Team
vor 3 Wochen
Sydney, Österreich Amazon VollzeitSecurity Engineer, Security Incident Response Team (SIRT)Job ID: 2822167 | Amazon Development Centre Ireland LimitedAmazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team.In this role you will work within the Amazon Security Incident Response Team (SIRT).SIRT Security Engineers respond to security events,...
-
Support Engineer, AWS Incident Response
vor 4 Wochen
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Support Engineer, AWS Incident Response role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION AWS Infrastructure Services owns...
