Research And Evaluation Lead

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.
The Research and Evaluation Lead works collaboratively with EMT, BYS managers and staff to ensure high quality research, evaluation and monitoring activities underpin and enable evidence-informed service delivery and service development.
This role leads the collection and analysis of data for both service evaluation and strategic organisational learning purposes.
The position leads and contributes to the development and dissemination of knowledge both internally and externally about the needs of young people and service responses that have a positive impact on outcomes for young people and their families.
Employment Type & Hours Full-time | 76 hours per fortnight
Conditions Generous salary packaging benefits with flexible work arrangements available5.5 weeks annual leave per annumGreat team cultureSelection Criteria: Understanding of and commitment to BYS vision, objectives and valuesDemonstrated knowledge of a range of research and evaluation methodologies and theories and experience designing and implementing quantitative and qualitative evaluation research methods, tools, and frameworksDemonstrated experience conducting ethical and trauma-informed research and evaluation with young people and familiesDemonstrated ability to lead, inspire, train and build capacity through staff engagement activities related to research and evaluationHighly developed research, evaluation and data analysis knowledge and skills relevant to human services programsAbility to exercise a large degree of autonomy, work under minimal direction, and prioritise work tasks to meet organisational reporting requirementsStrong communication skills, including interpersonal, oral and written skills with advanced report writing and presentation skills to effectively communicate complex information in an engaging way to diverse audiencesDemonstrated ability to provide high level advice and resolve organisational data collection and use challenges in a way that develops and motivates staff and managersEducation, Qualifications, Requirements: A postgraduate qualification in Social Work, Human Services, Psychology, the Social Sciences or comparable qualification OR substantial demonstrated experience in a related fieldCurrent Queensland driver's licenseWorking with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencementNational Police Check clearanceEvidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19Two relevant references, including most recent manager, if relevantSkills & Experience Minimum 3 years' experience conducting research, monitoring and/or evaluation of community sector programs and servicesHighly developed relationship-building skills with human service delivery teams and young peopleHighly developed monitoring, research and evaluation project leadership skillsExperience influencing research and evaluation agendas in human service organisationsExperience producing quality, timely and engaging research, monitoring and evaluation reports for a range of internal and external stakeholdersExperience developing networks and collaborative relationships with internal and external stakeholders and service providersAbility to visualize data for a variety of audiences and abilitiesPersonal Attributes: An ability to lead, motivate, and contribute in a positive way to the health of an organisationAbility to work independently exercising a high degree of initiative, judgement and decision makingSelf-reflective with strong critical thinking and analytical skillsPersonal drive and integrity and ability to stay calm under pressureConsultative and collaborative working attitudeCommitment to a learning culture and ongoing professional developmentLeadership: Manage, identify, mitigate and monitor operational risks in service delivery and actively use risk management systems to ensure the safety of staff, young people and the communityDemonstrate leadership qualities such as ability to mentor, support, guide and build capacity as required, and model the BYS core values of Respect, Optimism, Accountability and ResiliencePlan and support staff induction processes including practice mentoring and shadowing opportunities for new team membersUse project management tools [Asana] to manage projects and prepare reports as requiredProvide expert advice to managers, senior managers and EMT on data collection requirements and solutions to monitoring external funding Key Performance IndicatorsResearch & Evaluation: Work under limited direction from the Quality, Research and Innovation Senior Manager or the Executive Management TeamManage significant organisational monitoring, research and evaluation projects including, for example, Annual Client Survey, Annual Data Report, Quarterly and Monthly Data Reports to the Board and Executive Management TeamLead and contribute to the development of new research and evaluation procedures and methodology where solutions to problems cannot be found in documented research or evaluation techniques, or literatureWorking closely with the QRI Senior Manager, implement processes for learning from research, monitoring and evaluation evidenceDrive the implementation of the BYS Evaluation Framework, including qualitative and quantitative data collection activities as well as regular reviews of the FrameworkWork with the QRI Senior Manager, EMT, BYS senior managers, managers and service delivery teams to gather, analyse, interpret and report accurate and meaningful client data to support improved service responses, advocacy, funding proposals, government submissions, fundraising and marketing needs and reportingDevelop, implement and monitor project specific evaluation frameworks and methods for any new funded projects and trial initiativesProvide advice to senior managers and the EMT on complex or unusual monitoring, research or evaluation mattersWork closely with the QRI Senior Manager to manage BYS research activities enabling relevant quality research that raises awareness of the needs of young people and effective service responses for young peoplePresent BYS research at relevant sector events, conferences, through academic publications and other activities which promote BYS and its servicesDevelop and maintain key partnerships with other research and evaluation professionals in the sector to ensure collaborative practice and best practice in evaluationModel accountability and quality data recording with all BYS staff/teams to ensure they understand data management expectations and can collect meaningful data using existing/new data collection tools and techniquesDevelop policies and resources for staff about research and evaluation strategies at BYSMake decisions for program specific research, monitoring and evaluation practices and provide expert advice on organisation-wide practices.Provide expert data collection advice and manage improvement projects for client record management systemsProvide expert advice and make decisions about how to best utilise client record management system forms and fields to record internal monitoring/evaluation KPIs as well as external funding KPIsMaintain up-to-date user access to client record management system and audit where required to ensure accurate data collection and record managementIdentify and manage risks associated with the client record management system [SRS] and conduct regular audits of data record quality and accuracy and support senior managers in auditing client filesPeople, Culture, Safety: Lead and participate in staff training and development activities as requiredDrive performance and accountability for achieving expected outcomesModel and drive a culture of respect, optimism, accountability and resilience in line with organisational valuesWhere agreed with the line manager, supervise students, project staff and volunteersParticipate as a collaborative and supportive team member, contributing to the overall effectiveness of the team and outcomes for young peopleCreate a trusting, cohesive environment where people can express opinions and those opinions are heardModel ethical behaviours in line with the BYS Code of Conduct and consistently apply ethical standards to self and othersParticipate in quality practice reviews, all-staff days, organisational planning and identify and participate in training and professional development opportunitiesProtect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harmEnsure a healthy and safe workplace for all by adhering to BYS Work Health, Safety and Wellbeing Policy, Procedures and PracticesActively participate to deliver the BYS Reconciliation Action Plan [RAP] initiatives and measurable actions that support First Nations equality across our organisation and servicesContribute to the Strategic goals of BYS including Innovation and ResearchHow to Apply: To apply, please attach your [1] Cover letter addressing the selection criteria along with your [2] CV through the recruitment service portal.
To download the full position description, please visit: employment-opportunities/
If you would like to discuss this position further, please contact BYS directly on 3620 2400 or via email.
Applications for this position close Monday, 28th of October 2024.
Interviews may take place progressively for successfully shortlisted applicants with an immediate start available.
The positions may be withdrawn earlier than the close date if applicants are successfully appointed prior.
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