Maintenance Technician

vor 2 Wochen

Canberra, Österreich Kone México Vollzeit

Zarzadzanie relacjami z klientem:
• Dbanie o zadowolenie klientów przez zapewnianie jakosci oraz regularna, proaktywna i precyzyjna komunikacje na miejscu (planowana godzina przyjazdu w odpowiedzi na wezwanie, zrealizowane zadanie itp.
).
• Rzetelne raportowanie wykonanej pracy w czasie rzeczywistym (na poziomie sprzetu) w celu zapewniania dokladnosci powiadomienia e-Optimum i klienta.
• Utrzymywanie doskonalych relacji z klientami, osoba wyznaczona do kontaktu oraz uzytkownikami koncowymi w lokalizacji przez wystepowanie w roli ambasadora.
• Odpowiedzialnosc za bezpieczenstwo i funkcjonowanie sprzetu.
• Zarzadzanie srodowiskiem lokalizacji w trakcie dzialan serwisowych.
• Okreslanie ryzyka dotyczacego lokalizacji oraz zglaszanie go przelozonemu.
• Podejmowanie natychmiastowych dzialan w lokalizacji w razie wykrycia wysokiego ryzyka oraz stosowanie procedury eskalacji.
• Okreslanie nieplanowanych napraw serwisowych w oparciu o potrzeby zwiazane ze sprzetem, kontaktowanie sie z osoba wyznaczona do kontaktu w lokalizacji, uzyskiwanie jej zgody w sprawach nieobjetych umowa oraz realizacja takich napraw.
Dzialania serwisowe:
• Odpowiedzialnosc za bezpieczenstwo uzytkowników koncowych i lokalizacji.
• Odpowiedzialnosc za bezpieczne srodowisko pracy.
• Odpowiedzialnosc za stosowanie bezpiecznych praktyk roboczych oraz realizacja dzialan zgodnie z instrukcjami konserwacji i bezpieczenstwa.
• Realizowanie wizyt serwisowych (planowany serwis, wezwania i naprawy serwisowe) z uwzglednieniem harmonogramu i limitu czasowego (wezwanie), standardów jakosci, przydzialu czasu i procesów.
• Efektywne planowanie wlasnego obciazenia praca w porozumieniu z przelozonym serwisu.
• Zglaszanie potencjalnych klientów przelozonemu.
• Bardzo precyzyjne i terminowe raportowanie wykonanej pracy zgodnie z procesem.
• Przekazywanie kart ewidencji czasu pracy na podstawie wykonanej pracy.
• Zarzadzanie zapasami podrecznymi (rozmieszczanie na pólkach, zapasy, przesuniecia magazynowe itp.
), okreslanie zapotrzebowania na czesci zamienne, wnioskowanie o czesci zamienne u przelozonego.
• Utrzymywanie narzedzi serwisowych, samochodu, przyrzadów itp.
w bezpiecznym, dobrym stanie oraz przeprowadzanie ich konserwacji.
• Uczestnictwo w biezacym doskonaleniu produktów, metod i srodków bezpieczenstwa przez przekazywanie informacji zwrotnych do organizacji PCM i przelozonego.
Przywództwo/zarzadzanie zasobami ludzkimi:
• Regularne przekazywanie przelozonemu aktualnych informacji na wszystkie istotne tematy.
• Znajomosc wszystkich aspektów technologii windowych i powiazanych oraz udzial w proponowanych szkoleniach.
• Mozliwy wymóg przeprowadzenia szkolenia/instruktazu dla osób wskazanych przez przelozonego.
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