It Service Operations Manager | Sydney, Au

vor 3 Wochen


Sydney, Österreich Efinancialcareers Ltd. Vollzeit

IT Service Operations ManagerWestpac Banking Corporation, Sydney, AustraliaJob DescriptionRole - REQPermanent Full TimeSydney, NSWProduction Support/Operations experience requiredHow will I help?In this role as Service Operations Manager, you will be working within the Westpac Technology Service Management team, where we are striving to be game-changing technologists that shape the future of banking. Specifically, you will be working on a large portfolio within the bank that manages Mortgage origination and servicing applications and systems.In this role you will have the opportunity to lead and be the primary custodian of service, while working with a close-knit, high performing team. You will leverage your experience in production support/operations, vendor management, vendor governance, systems management, incident management and your skills in communicating with and managing senior stakeholders.Core Responsibilities:Accountable for the performance and stability of the IT applications, systems and components which form the end-to-end basis of Mortgage Originations & ServicingMaintain stability and performance through careful management of technology as well as governanceAdhere to Westpac's IT Key Control Framework which defines expectations for the IT enterprise to maintain systems and process data in a complete, accurate, valid and secure wayMaintain an ongoing understanding of business strategies, evolving technologies, regulations, legislations, market changes & security changesGovern & enable the partners in providing service delivery and overcoming any roadblocks or issue resolutionChampion the identification, management and resolution of application related risks to ensure appropriate risk exposure and fulfilment of regulatory obligationsAccountable for the currency and quality of system health checks and all related activities from capacity to the overarching risk profilesIdentify opportunities for improvements in efficiency and automationWhat do I need?Demonstrated experience in leading in a production support environment and production support team is mandatoryDemonstrated experience in IT application supportDemonstrated experience managing suppliers to deliver to SLAsExperience working in a highly regulated environment and delivering the required controls to meet Regulator expectationsExperience in contemporary and traditional technologies is mandatoryAbility to bring teams together to resolve production incidents and provide a stable production environmentApplied knowledge of ITIL / ITIL CertificateDemonstrated experience building effective working relationships at all levels of an organisation, with both the Business and Technology teamsTrack record of successfully leading teams to manage an application portfolioDemonstrated experience contributing to business cases to assess investment, risk and cost control decisionsDemonstrated experience delivering IT process efficiency improvements and automationStrong problem solving, conflict resolution and negotiation skillsHave a continuous improvement mindsetQualifications in Computer Science or relevant industry recognised certificationHow do I apply?Start here. Just click on the APPLY or APPLY NOW button.
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