Guest Service Agents
vor 4 Wochen
Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses entertainment businesses that excite every sense, ventures driven by a passion for new opportunities, and travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities, and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk.
And our people?
With personalities as unique and extraordinary as each property, individuality is more than encouraged.
What will you bring to the mix?
About QT Sydney
Nestled within the historic former Gowings department store and historic State Theatre, QT Sydney entwines the intrigue and excitement of the past with an edgy designer art deco hotel.
About the role
The Guest Service Agent challenges our expectations and brings new and exciting ideas to create exceptional guest experiences across our amazing spaces.
Being the point of call for all hotel interactions, from making reservations, greeting guests, helping colleagues to making restaurant bookings.
Ensure a clear and comprehensive handover occurs every shift.
Ensuring that all cashiering policies and procedures are followed.
Everyday administration, reception, and ad-hoc tasks.
Skills & experience
A passion for the service and hospitality industry.
Excellent customer relations, problem-solving, and communication skills.
To achieve a level of service quality that consistently meets and exceeds the expectations of guests.
Team player, outgoing and happy personality with a passion for delivering the best customer service possible.
Ability to take initiative, prioritize, and multitask.
Proactive and positive mindset with a 'can do' attitude that is contagious.
Working knowledge of a hotel property management system such as Opera, Infrasys & Optii.
At EVT, we want our people to experience our businesses and be brand and experience advocates.
So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
50% off stays at EVT hotels – QT, Rydges, Atura, Lylo, and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts, and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering, and charitable giving.
Strategic focus on sustainable design, sustainable practices & procurement, and transparency and reporting.
Australia and NZ's largest and most diverse experiences company.
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.
Your application will include the following questions:
Do you have experience in administration?
Which of the following statements best describes your right to work in Australia?
Do you have experience in a role that requires relationship management experience?
Do you have customer service experience?
How many years' experience do you have as a guest services agent?
Which of the following property management systems (PMS) do you have experience with?
What does QT stand for?
It stands for a place with people at its heart.
A unique luxury experience.
A true love of service and a commitment to caring.
But it stands for something much more important and a bit less serious than that too.
QT stands for you.
And for her.
And for that gentleman over there.
Not only our guests, but all of us, for each and every member of our teams and communities.
Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare, and unique individual they are.
That's what we stand for: originality, individuality, authenticity.
And we give you the chance to work alongside and learn from the best in the business.
We nurture and develop people to become the most them they can possibly be.
As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre, and more.
Our value rests on our people, and we value the contribution every individual makes.
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