Customer Service Officer
Vor 3 Tagen
Permanent Part time 22.5 hours per week, working pattern Monday, Wednesday and Thursday 7:55am to 5:10pmJoin the Customer Experience teamHume City Council is one of Australia's fastest growing and culturally diverse councils.
We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Customer Service Officer is responsible for providing a positive customer service experience as the first point of contact to Council's customers.What you'll be doing:Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience.
This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City.Efficiently and effectively manage complaints, enquiries and requests on all of Council's services and operations.Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.Tailor your approach and interactions to ensure all customers receive an excellent experience.Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers.Undertake appropriate clerical and administrative tasks associated with customer requests and applications.Deliver a proactive and analytical approach to resolving customer interactions through effective questioning, negotiation, and conflict management.Develop positive and collaborative working relationships with other business units of Council to achieve positive outcomes for our customers.The skills and experience you'll bring to the role:Demonstrated experience within high volume contact centre and/or face-to-face environments.Experience in using contact centre systems, including customer management or request tracking systems.High level of discretion, diplomacy, and confidentiality in dealing with members of the general public.Ability to establish good and respectful working relationships with all Council staff and others.Excellent verbal and non-verbal communication skills to empathetically manage customer enquiries and sensitively manage customers displaying challenging behaviours.A broad organisational knowledge and understanding of current Council and community issues.Commitment to quality customer service provision and ability to follow through all enquiries effectively and efficiently.Able to provide a high level of customer service in a multiskilled contact centre environment and face-to-face environment.Experience working in an administrative environment with a strong customer and team focus.Good written communication skills to enable the preparation of routine correspondence and record keeping.Why Hume City Council?A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:We're better, every day: We give things a go and value progress over perfection.
We have permission to go for it and are expected to reflect and learn.We're in it together: At Hume, everyone matters.
We welcome and include all.
Respect and safety are expected.We show up: We empower and trust others and own our work.
We rise to the challenges and are expected to do what we say we will.All for Hume: We strive to achieve our best for the Hume Community.
We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.We offer a competitive salary package, professional development opportunities, and a supportive work environment.A child safe organisation and an equal opportunity employer.
Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.#J-18808-Ljbffr
-
Customer Services Officer
vor 2 Monaten
Central Coast, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Customer Service Officer
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitDeliver High Level Customer Service for a Multi-National Financial Services Organisation 6 month contract and permanent opportunities Opportunity for Immediate Start and WFH flexibility The Organisation Deliver high-level customer service for our client operating in the financial industry.Our client is a leading provider of financial solutions, operating...
-
Customer Service Officer
vor 2 Monaten
Gold Coast, Österreich Service Hero Consulting Llc VollzeitWork for a company that is leading the way with environmental waste solutions. They supply skip bins to household and construction sites and then collect them whilst ensuring the waste is disposed of correctly to maximise the best environmental solution. Randstad is currently recruiting for a CustomerAdministrator position. We are looking for candidates who...
-
Customer Service Officer
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitPymble location - full time hours - onsite role providing phone support8-hour shifts between 7am and 7pm, Monday to Friday, no weekendsNeeded - a customer focus, strong admin experience, solid computer skillsAbout Us : At Busways, our core focus is on quality customer service, stakeholder engagement, and employee development.For over 80 years, we've...
-
Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitBy agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.You can apply to this job and others using your online resume.Click the link below to submit your online resume and email your application...
-
Customer Service Officer
vor 3 Wochen
Central Coast, Österreich Strategy One Human Resources VollzeitAn experienced Customer Service Officer is required to join a very well established industrial parts company.What's in it for you! Perm PositionSalary between 60-70k depending on experienceDuties include but not limited to: Assist in the completion of all daily tasks in relation to customer orders and enquiries.Contribute to the overall progression of the...
-
Customer Service Officer
vor 2 Wochen
Central Coast, Österreich Ugl Pty Limited VollzeitJob Description - Customer Service Officer (262126)Customer Service Officer - 262126UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live.Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world...
-
Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Adminavenues VollzeitBy agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.You can apply to this job and others using your online resume.Click the link below to submit your online resume and email your application...
-
Customer Service Officer
vor 2 Wochen
Central Coast, Österreich Ugl Pty Limited VollzeitJob Description - Customer Service Officer (262126)Customer Service Officer - 262126UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live.Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world...
-
Customer Service Officer
vor 3 Wochen
Central Coast, Österreich Aston Carter Vollzeit6-month contract – high likelihood to convert to permanentWork-from-home availableBella Vista location, easily accessible via public transportAbout the Company Deliver customer support for our client operating in the Construction industry.Our client is a global leader in sustainable construction solutions, specialising in the production of cement,...
-
Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Tsa Group VollzeitJoin Our Team at TSA Group - Australia!Do you live for creating unforgettable customer experiences?Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills?If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!We're a purpose-driven business and our mission is...
-
Customer Services Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing company If you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Retail Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitHelp us deliver like never beforeAustralia Post is delivering like never before.From the vehicles that we drive, to the small businesses that make our communities thrive.We're delivering for the environment, for our communities, for our customers and for our people.We're moving forward and we want you to come along for the ride.About the opportunity As our...
-
Customer Service Officer – January Start
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitBy agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.Customer Service Officer – January Start Full Time We're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Customer Service Officer Maximise your customer service experience for an opportunity...
-
Retail Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitPress space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Dee Why Post Office Ref # 12364393 Entity Australia Post Opening Date 11-Oct-2024 Suburb Dee Why State Work Type Permanent Part Time Weekly Hours 25 Description & Requirements Press space or enter keys to toggle section visibility ...
-
Retail Customer Service Officer
vor 1 Monat
Central Coast, Österreich Australia Post VollzeitName Retail Customer Service Officer Site / Location Tuggeranong Post Office Ref # 12365345 Entity Australia Post Opening Date 06-Nov-2024 Suburb Greenway State Australian Capital Territory Work Type Casual Full Time Description & Requirements Australia Post is delivering like never before.From the vehicles that we drive, to the small businesses that make...
-
Pt Customer Service Officer
vor 2 Monaten
Gold Coast, Österreich Service Hero Consulting Llc VollzeitJob Title: PT CustomerOfficer - Robina Job Description Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on Due to exciting growth Concentrix is...
-
Customer Service Officer – January Start
vor 2 Monaten
Central Coast, Österreich Adminavenues VollzeitBy agreeing, you allow access to and participation in the Services we provide via the Admin Avenues platform.Customer Service Officer – January Start Full TimeWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Customer Service OfficerMaximise your customer service experience for an opportunity...
-
Customer Service Officer
vor 2 Monaten
Central Coast, Österreich Kenwayandclark VollzeitKenway & Clark Gunnedah have an opportunity for a highly-organised, customer focused and dedicated person to join us as our Customer Service Officer.Your experience and commitment to the job will see you excel in this permanent full-time role.In a typical day you will be required to:Provide the administrative support across departmentsAnswer and redirect...
-
Customer Service Officer
vor 4 Wochen
Central Coast, Österreich Linde Plc VollzeitNorth Ryde, (NSW) Australia | req18552We are seeking a motivated Customer Service Superstar to provide exceptional customer service and onboarding experience to our new clients.What you will enjoy doingRespond promptly to customer inquiries through various channels whilst maintaining a positive, empathetic, and professional attitude toward customers.Handle...
