Technical Support Program Manager
Vor 6 Tagen
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
We can hire people in any country where we have a legal entity.
Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.
You'll work with colleagues all over the globe, but in many ways will be the master of your workday.
You'll be a perfect fit if you are comfortable with flexible hours, enjoy finding new ways to improve processes, and want to expand your technical knowledge through interesting projects.
You'll get to review new apps that are submitted to the Marketplace and solve third-party Partner issues across many Atlassian products contributing to the expansion of our current support methods.
This role is highly cross-functional and business/partner-facing, involving coordination across a number of groups within Atlassian including Product Development, Marketing, and Developer Experience.
Successful candidates will have a good understanding of developer ecosystems and the ability to use technology to increase productivity.
More about you Experience leveraging technology to improve process Demonstratable knowledge across a wide range of technical disciplines Proven track record of ideation, management, and delivery of projects Hands-on experience with automation-based solutions The confidence to voice your opinion and challenge for change where and when it's needed Interest in working collaboratively with a geographically dispersed team The curiosity to learn new skills and enhance your technical knowledge On your first day, we'll expect you to have: 5+ years of experience in support, software services, or system administration for a large end-user community Experience with SQL and No SQL databases Deep understanding of Web technologies (e.g.
REST, HTTP/S, etc) Familiarity with microservice architecture (Docker, AWS, etc) Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community.
Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
Our software products help teams all over the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.
Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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