Communications Specalist

Time left to apply: End Date: November 11, 2024 (15 days left to apply)Job requisition ID: R-0018919Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe, and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future, and we want you to join in.About the role:We are looking for dynamic and motivated Communications Specialists to join our Marketing and Communication Transformation Team. In this role, you will play a crucial part in supporting AGL's retail transformation by simplifying and documenting customer communications strategies.You will be responsible for ensuring customers are informed, engaged, and well-supported through significant changes to their accounts. This is an excellent opportunity to work cross-functionally with transformation professionals to develop and execute customer communications strategies that make an impact.What you can expect in the role:Develop and implement communication strategies to promote new services, sustainability initiatives, and energy efficiency programs.Document requirements for our complex regulatory communications at AGL.Discover and ideate ways of reducing complexity.Validate and identify delivery priority.Ensure all communications reflect AGL's tone of voice, demonstrating warmth, empathy, and helpfulness while aligning with company values and customer value propositions.Collaborate with cross-functional teams to gather insights and feedback to continuously enhance the customer experience.Ensure all communications comply with industry regulations and company policies, maintaining accuracy and high-quality standards.Work closely with legal and compliance teams to review and approve communication materials.Drive continuous improvement using insights and data to enhance communications and customer engagement.What we would like to see you bring:Tertiary qualifications in marketing, communications, or a related business field.Proven experience managing multiple high-profile projects with a keen ability to meet regulatory and market-driven deadlines.Strong stakeholder management skills and the ability to nurture relationships across internal and external partners.Experience working with regulatory communications within the Energy Regulation Environment will be highly regarded.Exceptional communication and interpersonal skills, both written and verbal, with a high attention to detail.Experience in managing external agencies and suppliers to produce timely and high-quality materials.Self-starter with the ability to work autonomously and drive proactive outcomes within a cross-functional team environment.Experience collaborating with cross-functional teams to produce creative, strategic, and impactful communication materials.Inclusion at AGL:At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.AGL is a Circle Back Initiative employer - we commit to respond to every applicant.Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
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