Customer Relations Officer/Receptionist

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

Crows Nest Animal Hospital is looking for an incredible Customer Relations Officer/Receptionist to join our team We have an exciting opportunity for a full-time Customer Relations Officer/Receptionist to join our wonderful team.
This is a well-supported role and would suit a confident person who is a fantastic communicator and is driven to provide the best service to our clients and their pets.
While experience in a veterinary clinic is ideal, it is not essential as our focus is excellence in customer service.
The role is a full-time position; however, a part-time role would be considered for the right candidate.
Our Clinic: Crows Nest Animal Hospital (formerly Riverview Animal Hospital) moved into our brand new, well-equipped, purpose-built hospital in June of 2020.
We are a well-established small animal hospital located in the vibrant village of Crows Nest.
We pride ourselves on providing high quality and professional care to our wonderful clients and their pets.
Our amazing team consists of 7 vets and 15 nurses/receptionists.
We have a great clinic culture and offer opportunities for learning and development.
Our 'boss' is a very demanding ginger cat Rudy, who thinks the entire team's main role is to supply chicken treats and pats whenever he commands it.
He may be just a little spoilt
Your key responsibilities will include but are not limited to: Providing excellent customer service on phones, emails, and in person.
Triaging phone calls.
Managing bookings for consultations, boarding, and surgery as per protocol.
Administration duties.
Client and patient data management.
Financial transactions.
Processing insurance claims.
Processing pathology results.
Maintaining a clean, tidy, and organised front of house.
Assisting in IT management and problem solving.
Assisting in stock management and deliveries.
Assisting in marketing and social media management.
The ideal candidate will possess the following attributes: Love for pets and their people.
2+ years of veterinary customer service experience.
Be friendly and outgoing with excellent communication skills.
Have a professional and caring work ethic.
Personable phone manner.
Work well within a busy team.
A positive 'can do' attitude.
If you're looking to take the next step in your career, we would love to hear from you.
Vet Partners is an equal opportunity employer and recognises that diversity is crucial to our success.
Whatever your identity and background, if this role sounds like you, then please contact Bec via her email, or call the clinic on 9428 3375.
We would love to show you our clinic and have you come and meet the team (and Rudy
).
#J-18808-Ljbffr

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