Regional Customer Support Manager
Vor 3 Tagen
We are currently looking for a Regional Customer Support Manager to join our team in Perth.
This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.
Skills and DutiesManage and develop a team of Product Support Advisors ensuring high-quality support for the customers.Provide ongoing training, mentoring, and professional development opportunities to team members.Identify potential product issues, providing status updates and progress reports to affiliates and customers.Document and report major events affecting truck performance and product reliability by mine site.Submit Engineering Change Requests (ECRs) to Engineering and follow up as necessary.Maintain monthly documentation of events impacting truck reliability and product status.Schedule post-commissioning meetings to report on haul truck quality and completeness.Review and address Product Improvement Reports (PIR) and create projects based on field data analysis.Collaborate with cross-functional teams to address systemic issues affecting product performance and customer satisfaction.Qualification and ExperienceBachelor's degree in Mechanical or Electrical EngineeringProficient in Microsoft Office and database software; capable of reading and interpreting hydraulic, electrical schematics, and structural drawings.Strong analytical skills to interpret data and resolve issues effectively.Travel domestically and internationally up to 50% of the time.Previous leadership experienceBenefitsAt Liebherr Australia, we're committed to looking after you, with some great benefits including (but not limited to):
Salary Sacrifice and Novated Car Lease OptionsGenerous employee benefits pool, including, ability to purchase additional leave, paid parental leave, early access to Long Service Leave, wide range of company discounts and retail discount programOngoing world class training and opportunities for upskilling$3000 Referral Program$1300 Health and Wellness PaymentDiversity and InclusionDiversity and inclusion sit at the heart of the Liebherr Group's Core Values.
We are committed to building a workforce that is representative of the communities in which we live, work and operate.
Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.
CultureWe are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities.
We aim to give our employees an opportunity to grow and develop their careers.
How To ApplyJoin us and launch your career with Liebherr today.
Applications to be submitted via MySuccess - emailed applications will not be accepted.
Enquires to Liesl Carlse - HR Business Partner via .
Applications close Friday, 27th December 2024. Candidates are advised that interviews may commence before closing date.
Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please.
Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing. The companyLiebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent.
Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry.
Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand.
Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
LocationLiebherr-Australia Pty.
Ltd.555 Great Eastern Highway6104 PerthAustralia (AU)
ContactLiesl Carlse
#J-18808-Ljbffr
-
Regional Customer Support Manager
Vor 3 Tagen
Perth, Österreich Liebherr Group VollzeitWe are currently looking for a Regional Customer Support Manager to join our team in Perth. This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.Skills and DutiesManage and develop a team of Product Support Advisors ensuring high-quality support for the customers.Provide ongoing...
-
Regional Customer Support Manager
Vor 4 Tagen
Perth, Österreich Liebherr Group VollzeitWe are currently looking for a Regional Customer Support Manager to join our team in Perth. This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.Skills and DutiesManage and develop a team of Product Support Advisors ensuring high-quality support for the customers.Provide ongoing...
-
Regional Segment Manager
vor 2 Wochen
Perth, Österreich This Is An It Support Group VollzeitWHAT'S THE ROLE?As the Regional Segment Manager - Mining, you will be responsible for driving the Mining Segment in the region and develop and execute Regional Segment Strategy in collaboration with the Global Segment Manager. The role involves supporting the sales team in driving customer development, defining standards, and bringing in sales.WHAT DOES THE...
-
Regional Segment Manager
vor 2 Wochen
Perth, Österreich This Is An It Support Group VollzeitWHAT'S THE ROLE?As the Regional Segment Manager - Mining, you will be responsible for driving the Mining Segment in the region and develop and execute Regional Segment Strategy in collaboration with the Global Segment Manager.The role involves supporting the sales team in driving customer development, defining standards, and bringing in sales.WHAT DOES THE...
-
Regional General Manager
Vor 4 Tagen
Perth, Österreich This Is An It Support Group VollzeitJob DescriptionDrive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative, customer-focused solutions.Full time, permanent opportunity in Perth.How will I help?As Regional General Manager - Regional and Agribusiness,...
-
Regional General Manager, Agribusiness
Vor 4 Tagen
Perth, Österreich This Is An It Support Group VollzeitHow will I help?As Regional General Manager – Regional and Agribusiness, you'll have the chance to make a lasting impact. Through leading a high performing team of Commercial Banking and Agribusiness bankers, you will drive a strategic direction, set clear goals, and empower the team to best support our customers.With a strategic mindset, you'll foster...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Customer Engagement Advisor
vor 2 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
-
Regional General Manager
Vor 4 Tagen
Perth, Österreich Westpac Group VollzeitRegional General Manager - Regional & AgribusinessPerth, WA, AustraliaJob DescriptionRegional General Manager, Western Australia – Regional and AgribusinessDrive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative,...
-
Regional General Manager
Vor 4 Tagen
Perth, Österreich Westpac Group VollzeitRegional General Manager - Regional & AgribusinessPerth, WA, AustraliaJob DescriptionRegional General Manager, Western Australia – Regional and Agribusiness Drive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative,...
-
Customer Advocacy Officer
vor 2 Monaten
Perth, Österreich Regional Express (Rex) VollzeitRex is Australia's largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline...
-
Perth, Österreich Tideri Jobbörse VollzeitWe are currently looking for a Regional Customer Support Manager to join our team in Perth.This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.Skills and Duties Manage and develop a team of Product Support Advisors ensuring high-quality support for the customers.Provide ongoing...
-
Regional General Manager
Vor 4 Tagen
Perth, Österreich Efinancialcareers Ltd. VollzeitRegional General Manager - Regional & AgribusinessCompany: Westpac Banking CorporationLocation: Perth, AustraliaJob DescriptionRegional General Manager, Western Australia - Regional and AgribusinessDrive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower...
-
Regional General Manager
Vor 4 Tagen
Perth, Österreich Efinancialcareers Ltd. VollzeitRegional General Manager - Regional & AgribusinessCompany: Westpac Banking CorporationLocation: Perth, AustraliaJob Description Regional General Manager, Western Australia - Regional and Agribusiness Drive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower...
-
Regional General Manager
vor 2 Wochen
Perth, Österreich Westpac VollzeitRegional General Manager, Western Australia – Regional and Agribusiness Drive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative, customer-focused solutions.Full time, permanent opportunity in Perth How will I...
-
Customer Support Manager
vor 4 Wochen
Perth, Österreich Westrac Pty Ltd VollzeitAdd expected salary to your profile for insightsWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.At WesTrac our primary focus is our people.We know that our success is the result of more than...
-
Westpac Group | Regional General Manager
Vor 2 Tagen
Perth, Österreich Tideri Jobbörse VollzeitRegional General Manager - Regional & Agribusiness Perth, WA, Australia Job Description Regional General Manager, Western Australia – Regional and Agribusiness Drive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver...
-
Regional General Manager
Vor 3 Tagen
Perth, Österreich Westpac VollzeitJob DescriptionRegional General Manager, Western Australia – Regional and AgribusinessDrive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative, customer-focused solutions.Full time, permanent opportunity in...
-
Regional General Manager
Vor 3 Tagen
Perth, Österreich Westpac VollzeitJob Description Regional General Manager, Western Australia – Regional and Agribusiness Drive the success of our Commercial Banking and Agribusiness team in WA, by fostering strong customer and community relationships.Coach, mentor, and empower high-performing teams to deliver innovative, customer-focused solutions.Full time, permanent opportunity in...
