Service Advisor
Vor 7 Tagen
RAC Auto Services prides itself on the exceptional standard of work coupled with positive member experiences.
We are currently seeking an experienced Service Advisor looking for a new challenge and career progression to join the team at RAC Auto Services in Bentley.
Supporting the team and Centre Development Manager, this is a permanent opportunity for an experienced Service Advisor with sound technical knowledge to ensure continuity of service and delivery for each of our centres by providing outstanding service to our members and customers.
What can we offer you?
A competitive hourly rate + Overtime + Bonus Incentive Scheme + benefits + uniform Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance An active social club What will you be doing?
Providing efficient customer service with a holistic approach to member's needs and general enquiries.
Providing quotes for repairs and services, offering appropriate recommendations for additional works.
Preparing and completing repair orders.
Ensuring member satisfaction (NPS) is achieved, reviewing customer feedback and making recommendations to ensure efficient service levels are provided.
Handling complaints and member dispute resolution in line with authority.
Supporting the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets.
Providing site and mobile service administrative support including accountability of data entry, record maintenance, invoicing, receipting, part returns and correct allocation of part numbers on repair orders and invoicing.
What are we looking for?
This role suits a highly motivated customer service and sales solution focused individual, including: Outstanding professional customer relationship management including problem solving and conflict resolution skills Technical knowledge of automotive repairs and servicing - desirable Sound administrative/clerical skills High level verbal and written communication skills Effective teamwork skills and ability to develop positive workplace relationships Flexibility to travel and work between centres If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 08 9436 4356 or ******.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About RAC RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians.
From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.
Supporting Diversity & Inclusion RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
About Us RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
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