Senior Technical Specialist
Vor 6 Tagen
Select how often (in days) to receive an alert:
At Optus, we don't sit back and let the future happen to us - we're out there making it.
By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
This role will support the delivery of the largest Federal Government Contact Centre.
The day to dayTake ownership of customer issues raised to you and update the incident manager and customer as appropriate.Providing excellent customer experience through positive engagement attributable to communication, knowledge and timely responses.Ensure Interactions & incidents are updated in ServiceNow.Work with transition team to ensure all new solutions to transitioned are checked for reliability and all documentations are available for ongoing support.Why you are our next Senior Technical SpecialistDegree or equivalent experience within IT/Engineering fieldKnowledge of major NICE CXOne contact centre technologiesThorough understanding of SIP technology and extensive experience in managing SBCsExperience in Call Recording SolutionsIn-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environmentsYou must be an Australian citizen and be eligible for Federal Government security clearanceWhat's in it for you?3 days in the office, 2 days remote – with flexible hours to suitInclusive paid parental leave, up to 14 weeks for the primary care giverAll Optus employees have access to resources, webinars and support via the 'Parents at Work portal'Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn NetworkVibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post officeFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoonKeen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ****** or call 1800 309 170 and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
#J-18808-Ljbffr
-
Cyber Security Senior Technical Specialist
Vor 6 Tagen
Sydney, Österreich Optus VollzeitCyber Security Senior Technical SpecialistTomorrow is ours to create.Software engineeringFull-timeOffice | Sydney, NSW, AustraliaSenior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience.As one of the largest telecommunications companies in Australia, Optus...
-
Senior Technical Specialist
Vor 6 Tagen
Sydney, Österreich Optus VollzeitSelect how often (in days) to receive an alert: At Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds,...
-
Senior Technical Specialist
Vor 6 Tagen
Sydney, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
Technical Operations Support Specialist
vor 1 Tag
Sydney, Österreich Limelight People VollzeitCapital Markets Industry SQL & Linux environment Hybrid Work Model We are looking for a Senior Technical Support Specialist to join a global organisation within the capital markets domain to help provide customer technical support one the APAC regions Data and Access Solutions platforms.The is a newly created role and is responsible for providing first level...
-
Technical Specialist
vor 1 Woche
Sydney, Österreich Allianz Australia VollzeitTechnical Specialist TECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEY At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...
-
Optus | Senior Technical Specialist
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it.By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
Senior Media Specialist Eae, Media Specialist
Vor 6 Tagen
Sydney, Österreich Amazon VollzeitSenior Media Specialist EAE, Media SpecialistJob ID: 2873369 | Amazon Web Services Australia Pty LtdSenior Media Specialist EAEs work across all AWS Elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy...
-
Senior Media Specialist Eae, Media Specialist
Vor 6 Tagen
Sydney, Österreich Engineeringuk VollzeitYou will need to login before you can apply for a job.Senior Media Specialist EAE, Media SpecialistDESCRIPTIONSenior Media Specialist EAEs work across all AWS Elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to...
-
Technical Specialist
Vor 6 Tagen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEYAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...
-
Technical Specialist
Vor 6 Tagen
Sydney, Österreich Allianz Popular Sl. VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEY At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...
-
Senior Media Specialist Eae, Media Specialist
vor 13 Stunden
Sydney, Österreich Amazon VollzeitSenior Media Specialist EAE, Media SpecialistJob ID: 2873369 | Amazon Web Services Australia Pty LtdSenior Media Specialist EAEs work across all AWS Elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy...
-
Technical Specialist
Vor 2 Tagen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEYAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Technical Specialist
Vor 4 Tagen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEY At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...
-
Technical Specialist
Vor 6 Tagen
Sydney, Österreich Allianz Australia VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEY At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...
-
Technical Seo Specialist
vor 1 Tag
Sydney, Österreich Airtasker Pty VollzeitHey there!Thanks for stopping by.We're Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it.Our mission is to empower people to realise the full value of their skills.This doesn't just apply to those who use our product.It's also for our whole team of go-getters who bring the product to life and...
-
Technical Specialist
Vor 6 Tagen
Sydney, Österreich Vero (Suncorp Group) VollzeitBecome a key member of our Financial Lines and Professional Indemnity claims team, partnering with National Managers on portfolio health, complex claim strategy, and decision-making.Collaborative and supportive culture with genuine opportunities to grow your career.Enjoy a hybrid work model in our modern CBD-based office.We are seeking experienced claims or...
-
Technical Specialist
vor 15 Stunden
Sydney, Österreich ALLIANZ AUSTRALIA SERVICES PTY LTD VollzeitTECHNICAL SPECIALIST – PERSONAL INJURY | SYDNEY At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to...
-
Senior Technical Specialist
Vor 6 Tagen
Sydney, Österreich Optus VollzeitAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...
-
Technical Specialist
Vor 5 Tagen
Sydney, Österreich M&T Resources VollzeitSydney IT & Telecomms System Administration Parramatta Location, 3 days from office Strong cloud infrastructure and data centre experience Competitive rate and 12 months contract to extend .Overview: Technical Specialist / Engineer will require extensive knowledge of Server Platforms – hardware (e.g.blades/chassis infrastructure, physical servers like...
-
Ohs Technical Specialist
Vor 4 Tagen
Sydney, Österreich Randstad Australia VollzeitPaying up to $75.84ph + superContract role until 30/06/25 with possible extensionsCan be located anywhere in NSWWFH/Hybrid working supportedWorking 35 hours per week/7 hours per dayAbout the Role:Our client is a NSW State Government agency that operates as an independent water regulator which oversees the enforcement of water management laws in NSW. They are...
