Life Without Barriers | National Engagement Officer. Permanent Full/Part Time

vor 8 Stunden

Central Coast, Österreich Tideri Jobbörse Vollzeit

National Engagement Officer.
Permanent Full/Part Time - Flexible Location Apply now Job no: 504486
Employment type: Full Time
Location: Various locations across Australia
Categories: Disability
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants.
We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role
Be the primary point of contact for customers enquiring about the NDIS and behaviour intervention supports, support coordination and disability employment services.
This is a permanent, full time or part time position and the location is flexible.
Work from home, or from a local office.
You will be joining a high performing team focused on continued growth and positive outcomes.

Key Responsibilities
Engage with potential clients, families, carers and other service providers to understand their needs and provide information on services and pathway options.
Establish and maintain relationships with all enquirers, clients, families, support coordinators and other members of a client's care team.
Work collaboratively with the relevant client services team to deliver a seamless and professional service.
Ensure documentation is stored and information recorded in the appropriate system/s within the KPI timeframes.
Provide regular reports and other analysis as required.
Complete reporting requirements to the NDIA regarding client goal outcomes and success indicators as required.
Skills & Experience
An understanding of person-centred thinking, the principles of the NDIS and the National Disability Service Standards.
Demonstrated experience working in a customer service driven environment, delivering a high-quality customer experience.
Demonstrated experience using various systems including the Microsoft Office suite of programs.
Demonstrated experience in managing competing priorities and delivering outcomes within agreed timeframes and quality standards.
Good verbal and written communication skills along with digital communication skills.
How to Apply
Include your resume and covering letter in one document, click 'Apply' and follow the prompts.
For any enquiries including persons with disability that require adjustments, contact .

Applications close at midnight on 20th January.

Advertised: 06 Jan 2025 AUS Eastern Daylight Time
Applications close: 31 Jan 2025 23:55 AUS Eastern Daylight Time
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