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Member Solutions Consultant

vor 2 Wochen

Adelaide, Österreich Department Of Treasury And Finance Vollzeit

At the Department of Treasury and Finance we work together to
ensure South Australia is a thriving, prosperous state now and into
the future.
We are the lead agency for economic, social and financial policy
outcomes.
We play a vital role in providing financial services to
the community and economic and fiscal policy advice to the
Government of South Australia.
Super SA is a branch within the Department of Treasury and Finance.
Super SA is a superannuation fund provider who, for 120 years has
been helping South Australian government employees secure their
financial future.
We're dedicated to championing the financial well-being of
South Australians and passionate about helping members to live
their best life in retirement.
Our long-term success is largely due
to the talent and expertise of our people.
We strive to create an
environment that is supportive, safe and secure.
Our work culture
is positive and inclusive, so that our people benefit from a
rewarding and enjoyable work experience.
About the opportunity:
The Member Solutions Consultant is part of the Member
Services team, within the Brand and Member Engagement Directorate
of Super SA.
The Member Services team is Super SA's key
customer facing area with member interactions occurring across
various contact channels including voice, email and counter
(face-to-face).
Responsibilities include maintaining advanced knowledge of Super SA
administered schemes and products; responding to member enquiries
within defined service level times; supporting members and staff in
the resolution of escalated or complex Super SA related enquiries
and conducting member appointments both via telephone and
face-to-face.
About you
We are looking for highly motivated individuals who
are excited by the prospect of helping our members achieve
financial security and well-being into their retirement.
Communication skills are a vital to the success of this role.
Successful candidates will be excellent communicators, with the
ability to communicate effectively and empathetically to a diverse
audience.
Candidates should have outstanding service delivery skills as well
as a demonstrated ability to effectively manage their own
performance, whilst being adaptive and accountable for changing
workloads and service demands.
Prior experience in frontline service delivery or contact centre
environments will be highly regarded.
To be successful, you must address the selection criteria below in
a cover letter:

Ability to communicate effectively and empathetically to a
diverse audience, both verbally and in writing, including
face-to-face interactions.
Demonstrated ability to provide empathetic high-level
customer service to a variety of stakeholders.
Ability to work independently, under limited direction, and
show initiative.
Flexibility to deal with multiple demands and Members at
one time and to adjust your approach to meet Member needs.
Demonstrated ability to effectively respond to changing
workload demands and competing priorities.
What we offer

Flexible working options
Salary packaging options
Discounted gym membership
Supportive career development opportunities
Employee Assistance Program for you and your family
Be Well Program

Remuneration
ASO4 – $76,561 min - $80,256 max per annum, plus
superannuation
For a confidential discussion about the role please
contact:
James Feeney
Team Leader, Member Services
Email: ******
Application Instructions:
To be considered, all applications must be submitted
online via I Work for SA by clicking Apply and following the
instructions.
Applicants are required to submit a Curriculum Vitae and covering
letter (no more than two pages), addressing the abilities and
experience listed in the selection criteria to demonstrate their
suitability.
Applicants are to include the name and contact number
of two referees.
The Pre-Employment Declaration must be completed and submitted with
your application.
Recommended applicants are subject to satisfactory criminal history
check in accordance with the DTF Pre-Employment Screening Policy
and Procedure and every three years thereafter.
The Department of Treasury and Finance is an Equal
Opportunities employer committed to providing an inclusive
workplace that embraces diversity and inclusion for all employees.
We strongly encourage applications from people of Aboriginal and
Torres Strait Islander descent, culturally diverse backgrounds,
disability, all genders, and LGBTQI+ community.
If you have any
support or access requirements, we encourage you to advise us if
invited to interview.