Operations Controller
vor 2 Wochen
We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.Job OverviewWork type:Max TermLocation:PerthJob type:Flight Operations02 Dec 2024 W. Australia Standard TimeOperations ControllerHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.Recently awarded "Best Regional Airline" in Australia VARA predominantly conduct charter services throughout regional Western Australia VARA is on a growth path, with the recent announcement of the procurement of eight Embraer E190-E2 aircraft. The future is excitingWhat you'll be doingAs an Operations Controller, you'll be at the heart of our operations, managing flight schedules, minimizing disruptions, and ensuring a seamless experience for our passengers and clients. Your quick thinking and problem-solving skills will be critical in helping us maintain schedule integrity and regulatory compliance.In this role, you'll have a dynamic and varied day, taking charge of operational planning, coordination, and communicating with internal and external stakeholders.This is a 12 month full time contract.This will include:Proactive Problem Solving: Continuously monitor all aspects of the operation, identify potential impacts, and take action to reduce disruptions.Communication & Coordination: Be the primary contact for all operational situations, keeping teams informed and ensuring smooth handovers.Disruption Management: Assess resources, implement disruption plans, and make real-time decisions to keep our network running.Charter Coordination: Handle the planning and execution of charter services, balancing client needs with operational efficiency.Compliance & Documentation: Maintain compliance with regulatory, security, and crew requirements while keeping accurate documentation for emergency response.Undertake trainer role/s for new intake staff where required or ad-hoc training where required and provide assistance with other team members as required both planning and day of Ops. This may extend to another department within the business if required.You'll be great in this role if you have:A strong understanding of cross-functional operations and crew management.An ability to remain calm and decisive in a high-pressure environment.Solid experience within an Operations Control Centre environment.Flexibility with shifts (Willingness to work rotating shifts (AM and PM shifts operate between the hours of 3.00AM – 10.00PM) excepting 1 rotation to 12.30PM – Roster patterns are generally 4 days on 3 off or 4 days on 4 off. Shift patterns and operating time can be subject to change dependent on business needs.)What you'll get from us:We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsWellness support, including the betterme digital wellbeing platformA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financialDress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youWhen everyone is included, everyone winsWe're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply? We're ready to hear from you. Apply now.
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Operations Controller
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