Systems Analyst 1

vor 1 Woche

Canberra, Österreich Tideri Jobbörse Vollzeit

Systems Analyst 1 - Endpoint TSDL (Technical Lead) The Position will be a technical service delivery lead for Modern device management & Seamless collaboration.
Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc preferred.
Act as a point of contact Troubleshoot infrastructure & client issues to ensure compliance.
Assess, Plan and upgrade systems management tool to ensure its evergreen and new features are explored.

Responsibilities and Accountabilities:
Candidate with 8 to 11 years of strong experience in Microsoft 365 stack on Intune, Endpoint Manager, Office 365, and Collaboration tools.
Experience in managing a team of 20 or more members is preferred.
Set career path, training and engagement of people in their respective domains as well as cross-functional.
Rewards & Recognition for the outstanding performers to ensure motivation.
Resource hiring/alignment to projects.
Accountable for achieving delivery goals (customer-specific SLA as well as KPIs) in large and complex enterprise environments involving the use of different tools and technologies.
Drive Evergreen process to keep the estate up to date.
Drive technology Roadmap for client estate and future state of operations.
Drive client satisfaction using continuous service improvements in technology & process.
Period reporting of SLA / KPIs and monthly service performance review with customers.
Engage with clients on business needs and build necessary IT solutions/improvements/scope extension.
Represent End-user computing & workspace teams in client / external audits.
Develop the Standard processes for Incident and change management as to be followed in operations for the End-user computing group and adherence to ITIL guidelines.
Define, measure & report productivity and quality KPIs (and related KPI goals), for the team as well as the mechanism to track them.
Identify cost optimization opportunities via automation and drive efficiency.
You will be successful in this role if you have:
NV1 Security Clearance is required.
Must be an Australian Citizen Strong understanding of ITIL, specific to Change & Release management.
Experience in managing large-scale transition projects.
Ability and willingness to take direction from team Lead, SDM and Client Executives.
Able to adapt to a changing technical environment.
Ability to coach other members of the team in their area of expertise.
Ability to communicate clearly with all team members and end-users.
Customer-facing presentation and consulting skills.
Strong knowledge of Microsoft PowerShell.
Certifications:
ITIL Foundation (optional).
Any Microsoft 365 certifications are preferred.
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