Acendre | Senior Compliance Officer

APS level 6 - Ongoing/non-ongoing opportunities $92,970 to $104,883 plus 15.4% Superannuation Adelaide, Brisbane, Canberra, Hobart, Melbourne and Sydney The Aged Care Quality and Safety Commission has several exciting opportunities for experienced compliance case managers.

Senior Compliance Officers are responsible for monitoring and managing non-compliance of home care approved providers with the Quality Standards, as well as broader legislative responsibilities under the Aged Care Act.
The position will undertake evidence-based risk assessments, engage with specialists (e.g., legal and/or clinical) to provide well-informed risk proportionate and evidence-based recommendations in line with the Commission's Compliance and Enforcement Policy and Regulatory Strategy.

The preferred candidate will be capable of managing a large caseload with competing priorities to meet agreed key performance indicators.
They also need to demonstrate strong written and verbal communication skills, and high-level negotiation skills to communicate information coherently and concisely to diverse audiences, including working with stakeholders to achieve desired outcomes.

This is your chance to make a real difference to protect and enhance the safety, health, wellbeing, and quality of life of older Australians receiving aged care.

Compliance Case Management (Home Services)
The Compliance Case Management (Home Services) section is part of the Commission's Compliance Management Group that manages providers whose poor practices and behavior present the highest risk of harm.

Under the Commission's provider supervision model, Senior Compliance Officers engage with home care providers to incentivize them to manage their performance, risks, and non-compliance with their responsibilities under the Aged Care Act 1997 .

The section takes risk-based and proportionate regulatory actions using the Commission's powers where providers continue to be unwilling or unable to prevent risk of harm to older Australians and improve their performance.

The section proactively engages with the sector to gather reliable and validated data to inform the Commission's risk modeling to identify and manage risk of harm appropriately.

More information about the Aged Care Quality and Safety Commission can be found on our website.

KEY ACCOUNTABILITIES
Interpret and apply aged care legislation.
Actively case manage providers who require closer supervision with regular engagements to ensure that required actions have been taken.
Where appropriate, use regulatory powers to incentivize the required change in provider behavior and delivery of required actions.
Deliver outcomes by preparing for engagements, communicating expectations clearly, and holding providers who fail to take action accountable.
Use risk profiling and collated intelligence from multiple sources to inform fair, balanced, and effective risk assessments in line with the Commission's Regulatory Strategy and Risk Framework.
Leverage internal specialist advice (e.g., legal and/or clinical) to ensure unbiased and defensible decisions.
Prepare well-written evidence-based recommendations and regulatory notices in line with legislation.
Develop and maintain key relationships with external and internal stakeholders.
Support the Director by preparing and/or contributing to content for executive briefs or equivalent.
Develop and mentor new and junior APS staff to build their capability.
Contribute to the continuous improvement for processes, guidance, and technology for the team.
ELIGIBILITY REQUIREMENTS
Key capabilities
Demonstrated ability to develop a sound understanding and application of specialist advice for aged care legislation, policy, and regulatory frameworks including the Commission's Regulatory Strategy, and the Aged Care Quality Standards.
Highly developed written communication skills with demonstrated ability to prepare high-quality documents, reports, and regulatory notices that are informed by evidence.
Highly developed verbal communication skills with demonstrated high-level negotiation and engagement skills.
Demonstrated skills in effective time management, working with competing priorities and the ability to manage a caseload effectively and accurately in line with agreed performance measure indicators.
Demonstrated high-level analytical and problem-solving skills.
Demonstrated ability to build, maintain, and nurture professional relationships internally and externally to foster consultation and cooperation.
Demonstrated ability to work as part of a team, as well as independently.
Demonstrated ability to take ownership of personal and professional development.
Demonstrated initiative, self-motivation, and resilience with the ability to identify practical solutions to problems.
Position eligibility
In addition to the above key capabilities, to be eligible for this position you must:
be an Australian citizen satisfy a National Coordinated Criminal History Check satisfy pre-existing medical condition declaration have current seasonal influenza vaccination and COVID-19 vaccination.
Appropriate evidence of vaccination, or medical exemption from vaccination is required ability to undertake local and interstate travel when required.
How to apply
To apply, please select the Begin icon below and submit your application by 11:30 pm (AEDT) Sunday 5 January 2025 .
As part of your application, you will need to provide:
your resume (up to 3 pages maximum) a statement (up to 500-words maximum) with examples demonstrating how you meet the key capabilities and key accountabilities for the role as described in the position description.
You are encouraged to refer to the APS6 Integrated Leadership System where relevant to assist you with your response.
Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and statement may not be assessed and may not progress to the next recruitment stage.

For assistance with accessing our website or with lodging your application, please contact our recruitment team via
Advertisement contact
Any questions about the role should be directed to Glenn Crump on (03) 9665 8632 or with the subject line in the email.

Selection process timeframes
Shortlisted candidates for interview will be contacted from 9 January 2025.
Candidates invited to interview will also be required to complete a 30-minute written assessment directly after their interview.

The timeframes for this selection process are:
Shortlisting outcomes: 13 January 2025 Interviews: 14 - 16 January 2025 Selection outcomes: 11 February 2025 Where there are delays in the selection timeframes, candidates will be notified.

Merit pool
A merit pool of suitable candidates may be created from this selection process.
Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered up to a total maximum contract period of 2 years.

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