Cloud Support Engineer
Vor 4 Tagen
In AWS Support, every day will bring new and exciting challenges on the job.
As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads.
You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting techniques.
As you work with customers, you will apply what you learn to continuously improve our services and create internal as well as public tutorials and videos that enable others.
A successful candidate is not expected to be a cloud expert prior to joining AWS, but securing a role as a Cloud Engineer in AWS Support is a great way to become one
Key Job Responsibilities On a typical day, a Cloud Engineer will be primarily responsible for solving customers' issues through a variety of contact channels which include telephone, email, and web / live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach / mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and scripts to help the team, or work with leadership on process improvements and strategic initiatives.
A Day in the Life Every day will bring new and exciting challenges on the job while you :
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.This role requires availability on a rotational basis.
Schedules may align to Sunday - Thursday or Tuesday – Saturday.Minimum Requirements 1+ years of software development, or 1+ years of technical support experienceExperience troubleshooting and debugging technical systemsKnowledge or experience with system administration, and troubleshooting any operating system (Linux and / or Windows) and networking (HTTP / s, TCP / IP, DNS, OSI model, routing, switching, firewalls, LAN / WAN, traceroute, iperf, dig, CURL or related)Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Apache CassandraKnowledge or experience programming (Java, Python and / or Node.js)NoSQL and SQL experienceBe able to read / understand Java, Python and Node.jsKnowledge of data management fundamentals and data storage principlesKnowledge of security concepts / best practices in securing application architectures from external threatsUnderstanding of cloud computing concepts and / or experience with any cloud platforms (AWS, Azure, Google Cloud)Experience scripting or developing in one or more of the following languages : UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScriptAcknowledgement of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
If the country / region you're applying in isn't listed, please contact your Recruiting Partner.
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