Linux System Support Analyst
vor 1 Tag
At Intelerad, we believe the path to answers in healthcare should be clear - whether you are waiting for a diagnosis or trying to expedite one.
Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.
We empower physicians to get patients the answers they need faster and improve outcomes for everyone.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries.
The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.
Job DescriptionPurposeAs a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.
Responsibilities Provide excellent System Support services;Respond to client problems (phone/tickets) and proactively monitor client's installations;Prioritize your workload based on client's SLA and transfer tickets to proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;Work remotely through secure connections and via phone and remote desktop-sharing, including on-call work with a rotating shift schedule;Stay proactively informed and trained on Back-End Architectures, IntelePACS software, and 3rd party integration.QualificationsEmployment Prerequisites Experience in a customer service or technical support role;A minimum of 2 years of professional work experience in Linux system and network administration;Remote troubleshooting (ssh, VPN tunnels);Basic knowledge of SQL databases (Sybase, MySQL, postgresql);Microsoft Windows (basic workstation configuration and troubleshooting);Knowledge of a scripting language (such as Perl, python or shell) is an asset;Experience with TCP/IP, network security, IPSec or VPN is an asset.Desired Competencies Excellent communication skills (verbal and written, English is mandatory);Highly motivated and team oriented;Client-oriented;Attention to detail and strong problem-solving skills;Ability to work under pressure.Additional InformationAll applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of your application.
Intelerad is committed to the principles of equal employment and complies with all federal, state and local laws providing equal employment opportunities.
This includes protections from discrimination based on race, color, religion, sex, national origin, age, disability and genetic information.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities, using the Americans with Disabilities Act ("ADA") as a standard for global recruiting and hiring purposes.
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