Head Of Customer Success
Vor 3 Tagen
Lead Customer Success to Transform Education About the Role:
As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.
Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).
You'll empower your team to deliver exceptional experiences, influence Net Promoter Score (NPS), and foster long-lasting relationships with our customers.
Key Responsibilities: Team Leadership: Lead, coach, and develop a high-performing team of CSMs.Customer Success: Drive customer adoption, retention, and advocacy.Revenue Growth: Identify upsell and cross-sell opportunities to increase revenue.Data-Driven Insights: Leverage data to inform strategic decisions and optimize customer journeys.Process Improvement: Continuously improve processes and efficiencies to enhance customer experience.Cross-Functional Collaboration: Work closely with Sales, Onboarding, Product, Engineering, and Marketing teams.What We're Looking For: Proven experience leading high-performing customer success teamsStrong leadership, coaching, and mentoring skills3+ years' experience in fast-growing B2B SaaS companiesDeep understanding of customer success principles and methodologiesAbility to leverage data to drive decision-making and improve outcomesExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsPassion for education technology and a commitment to customer successTo Apply:
This is a unique opportunity to work for one of the fastest growing EdTech businesses in Australia.
For the right candidate a base salary of $200K + 20% bonus + super is on offer.
To apply please contact Peter Brooks at [emailprotected] or click "APPLY".
#J-18808-Ljbffr
-
Head Of Customer Success
Vor 3 Tagen
Melbourne, Österreich At VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
Vor 7 Tagen
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform Education About the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
Vor 7 Tagen
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Sales
vor 1 Monat
Melbourne, Österreich Mays Region - Modern Woodmen Of America VollzeitThis leadership and growth role will see you drive sales and corporate partnerships for a leading online brand.Working with the CEO and Head of Strategy, you will own revenue, gross margin, and customer satisfaction targets across the B2B channel.You will lead and continue to build the team across Business Development, Customer Success, and Sales.You will...
-
At | Head Of Customer Success | Melbourne
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).You'll empower your team to deliver...
-
Melbourne, Österreich Tideri Jobbörse VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).You'll empower your team to deliver...
-
Melbourne, Österreich Telstra Health Pty VollzeitTelstra Health At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient andclinician experiences and health...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Vela Software Group VollzeitLocation: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy...
-
Head Of Customer Segments
vor 2 Monaten
Melbourne, Österreich Gwa Group VollzeitJoin our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.As...
-
Head Of Customer Advocacy
vor 3 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne CBD As the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...
-
Head Of Customer Advocacy
vor 3 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type:Permanent Full timeRegion:VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Advocacy
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWork type: Permanent Full timeRegion: VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Advocacy
vor 2 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession. The role leads the establishment of effective inner and outer feedback...
-
Customer Success Manager
vor 1 Monat
Melbourne, Österreich Workwave Llc. VollzeitTEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager.This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals.This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About UsLyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
-
Head Of Strategy
Vor 3 Tagen
Melbourne, Österreich At VollzeitFull timeWe are the leading Australian owned manufacturer within the Automotive Industry servicing commercial, retail and independent channels throughout Australia and New Zealand.Our Company values are built on our key assets… People - our team members, our customers and suppliers.We are seeking to expand our Executive Leadership Team with the addition of...
-
Head Of Strategy
Vor 5 Tagen
Melbourne, Österreich Buscojobs AU C2 VollzeitFull timeWe are the leading Australian owned manufacturer within the Automotive Industry servicing commercial, retail and independent channels throughout Australia and New Zealand.Our Company values are built on our key assets… People - our team members, our customers and suppliers.We are seeking to expand our Executive Leadership Team with the addition of...
-
Head Of Customer Strategy
vor 1 Monat
Melbourne, Österreich Mlc Life Insurance VollzeitJob Description - Head of Customer Strategy & Experience (240000BV)DescriptionAre you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Homerun B.V. VollzeitWe're looking for an exceptional Customer Success Manager to join our mission driven team.About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks.Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and...
