Tal | Claims Team Manager
Vor 2 Tagen
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We want to grow with you.
Achieve with you.
And support you to do your best work.
That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
We're always looking for people who want to go further with us.
People who do what's right, aim high, and work smart.
Why not see where we can go?
Job Description Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL's claims philosophy and risk management framework.
You'll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence.
Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.
Key Responsibilities:
Drive a culture of process improvement and embed change effectively within the team.
Support department and company-wide projects.
Stay up to date with industry best practice, policies, and guidelines.
Ensure TAL's claims processes reflect industry standards.
Manage escalated issues and customer complaints, delivering aligned outcomes.
Perform ad-hoc duties as required.
Qualifications At least 2 years' experience in a team management role within Financial Services/Insurance, or 5 years as a Claims Consultant.
Strong knowledge of insurance, with a preference for Life Insurance experience.
Demonstrated operational management skills and claims handling expertise.
Excellent communication and presentation skills.
Sound understanding of the Life Insurance Code of Practice and associated requirements.
You're always accountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.
And you value working together to find the best solutions for problems.
As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process.
Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability.
For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
This is important to ensure that your application is recorded accurately.
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