Allianz Popular Sl. | Senior Claims Service Consultant | Sydney
Vor 4 Tagen
Area of Expertise:
Customer Services & Claims Unit:
Allianz Australia Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type:
Full-Time Remote Job:
Hybrid working Employment Type:
Permanent ID:
60968 Non-Executive Senior Claims Service Consultant SENIOR CLAIMS SERVICE CONSULTANT – CUSTOMER AND OPERATIONS
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.
We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The role
The primary purpose of this role is to assist Allianz customers in their time of need and in a manner that delivers a cost-effective, consistent, and positive experience.
You'll be responsible for
Following the Allianz Property and Catastrophe Claims Management Process.
Ensuring and maintaining knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
Managing a portfolio of Property and Catastrophe claims, from validation to finalisation within PCA authority levels and ensuring that clients are kept informed as per communication requirements.
Reviewing claims and authorising payments for other team members within allocated authority, ensuring adherence to Allianz standards to minimise leakage and increased cost of claim.
Managing claimant as well as internal and external stakeholder expectations and relationships.
About you
Minimum two years' experience in handling highly complex property and/or commercial claims management processes, gained in a complex, matrixed general insurance organisation.
(mandatory ) Able to work collaboratively in a team environment with demonstrated experience of coaching and building capability.
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Meet specific technical capability and competence standards that are required for professional progression within Allianz, including the submission of a portfolio of supporting evidence.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer
We care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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