Operational Service Specialist
vor 2 Wochen
Job Role: Operational Service SpecialistReporting to: Sydney, Australia - Hybrid (3 days in office)About the roleImagine what even the world's finest organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we're on a mission to do just that.
We believe through coaching; people get to know themselves.
Their goals.
Weaknesses.
Hang-ups.
And once they know all that, they can build on the good stuff and work on the rest.We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes.
This role will support EZRA's Operational Excellence, Enterprise Delivery, and Finance functions – a true cross-functional partner to the business and our clients.
The team of OSCs will be responsible for executing on the success of coaching engagements from set up to completion.
This role is an individual contributor.What You'll DoFor nominated pay as you go programsManaging shared mailboxes – responsible for handling external queries regarding the coaching offeringReceive participant details through shared inboxes or Launchpad/other participant registration processesCreate and send quotes for participant's coaching engagementsChase POs for participant requests with external stakeholdersAccess finance systems (Ariba/Coupa/etc) to retrieve POs for participants' coachingRequest CIO creation with EZRA finance teamProcess orders for participants launchesInput participant information to intake form and coordinate with Tech Ops to launch participantsFor nominated prepay programsManaging shared mailboxes – responsible for handling external queries regarding the coaching offeringReceive participant details through shared inboxes or Launchpad/other participant registration processesProcess orders for participants launchesInput participant information to intake form and coordinate with Tech Ops to launch participantsFor credit card programsManaging shared mailboxes – responsible for handling external queries regarding the coaching offeringCoordinate with Billing team to generate credit card invoices to be sent to participantsGathering credit card payment details from Paypal to confirm who can be launchedFollow-up with participants who have not made their paymentProcess orders for participants launchesInput participant information to intake form and coordinate with Tech Ops to launch participantsReporting supportInitial set up of Customer Portal DashboardsProviding Customer Portal access to external stakeholdersUpdating Customer Portal dashboards to include newly created cards – as requested by CSMsFollowing-up with coaches for triparty/stakeholder interview/observation sessions for reportingLicense managementLicense switch outsLicense deactivation and managing reallocating licenses to future launchesAssessment supportLaunch non-EZRA Assessments through the LHH TalentPortalTracking non-EZRA Assessment completion for reporting purposesAbout You2 years of experience in a back office or administrative roleStrong attention to detail, able to keep many concurrent processes organizedExperience working with technical systems, some developed in-houseUnderstand financial processes and how to manage POs and payment methodsAbility to follow and document processesWillingness to work in a fast-paced, start-up environment and comfort around operating with an element of ambiguityCritical thinking skills: ability to problem solve independently and quicklyConfident, accurate and clear communicatorAbility to influence others without direct authority and, at times, challenge the status quoThe ability to build collaboration locally and globallyWhat we offerWe want all candidates to know they are valued.
We push positivity.
We are an environment of innovation, collaboration, and growth.
Drive impact with your ideas by being a part of the greater discussion in a safe, supported place.
Be accountable, ambitious, owning your work and goals.
When everyone takes responsibility for their success, we all succeed.
Finally, keep it simple
Enjoy the ride and the perks with your own world class coach, weekly well-being hour and learning and development fund.We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.
We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.
Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.#J-18808-Ljbffr
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