Service Delivery Lead
vor 3 Wochen
Full timeAdd expected salary to your profile for insightsAbout UsSenex is world-class supplier of affordable, reliable, and secure energy - committed to delivering essential energy for life.About UsSenex is world-class supplier of affordable, reliable, and secure energy - committed to delivering essential energy for life.We're proudly local with operations located near Wandoan and Roma in Queensland's Surat Basin.The energy we proudly provide is essential to our modern lives and for the thriving communities we serve.As a critical energy provider to Australia's manufacturing industry, supporting thousands of workers who make essential goods - from bricks to plasterboard to glass bottles.Senex is proud to play our part in the global energy transformation, delivering essential energy for the journey to a cleaner energy future.Our Head Office is in Brisbane, and we also have offices close to our producing assets in Roma and Wandoan, Queensland.Our CultureWe care deeply about creating a workplace where our team members feel valued, respected, and empowered to genuinely make a difference.Our roles are broad with diverse accountabilities which provides for interesting and challenging work as well as great opportunities for professional and personal development.We offer a high-performance work environment where employees are encouraged to continuously improve the way we do things in the pursuit of fit for purpose practices and solutions that are efficient, effective, and sustainable.We value integrity and collaboration and are committed to strong delivery and performance for our teammates, our customers, and the communities in which we operate.About the roleSenex has exciting plans to expand our digital transformation and lift the maturity of the processes we use to support the business goals. To enable this progress, we have a key role available for a Service Delivery Lead to work within our Digital team where you will play a pivotal role in advancing our IT service management capabilities.In this role, you'll ensure our processes and tools are optimised to support business success. You'll oversee the smooth operation of the Senex Helpdesk, act as the primary contact for multiple third-party service providers and ensure seamless collaboration and integration across our service ecosystem.Other accountabilities include:Leading the improvement, enablement, and broad adoption of IT Service Management processes across the Digital function.Communicate changes and improvements within the Senex Digital landscape to the business.Establishing a Service Catalogue for the services provided by Senex Digital to the Senex business.Managing and reporting on the Service Level Agreements (SLA) between our third-party service providers and Senex.Assisting the corporate functions with streamlining and automating support processes, to reduce manual overhead and improve efficiency.About YouAside from being a great human, you are also someone who can demonstrate your experience working in a demanding environment with proven capacity to prioritise, multi-task, achieve goals, perform, and always work with a customer-focused approach.You enjoy working within a small dynamic multi-disciplinary Digital/IT team and engaging with business and technical stakeholders to support the end user experience with corporate and enterprise systems while being able to identify improvement opportunities.Of course, communication, influencing, and collaboration skills are a must. We need someone who can work with people from all walks of life and make sure everyone is on the same page. You'll be collaborating with a diverse range of individuals across various functions, driving successful outcomes while instilling confidence in the business and the value of implementing and using digital systems.Other skills and experience required for this role include:Tertiary qualifications in a related discipline (technology, computer science, engineering, business).A technical background in end-user computing technologies, and a good understanding of Cloud and Microsoft technologies.Service Management delivery experience within an ITIL/ITSM aligned environment.Strong understanding and experience in IT Change Management.What's in it for you?Attractive, market competitive remuneration packageAn inclusive team of industry experts who promote collaboration and innovationCelebrated success stories with 'Living the Senex Values' AwardsA range of health and wellness benefitsA learning platform housing over 100,000 resources16 weeks paid parental leave.ApplicationsAll applications should include a cover letter which addresses your suitability for the position, along with a current resume. Applicants must have the right to work in Australia to be considered for this position.Note: Shortlisting will commence for this role right away. Interested candidates only. No Recruitment agencies, search firms or third parties.At Senex our people have opportunities to learn and grow, along with a range of great employee benefits. We encourage and promote diversity and inclusion, and welcome applications from all backgrounds.To find out more about our company and discover some of the other reasons why you should apply for this role, visit our corporate website at: www.senexenergy.com.auHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Senex is a world-class supplier of affordable, reliable and secure natural gas-committed to delivering essential energy for life.The energy we proudly provide is essential to our modern lives and for the thriving communities we serve.We're also a critical energy provider to Australia's manufacturing industry, supporting thousands of workers who make essential goods-from bricks to plasterboard for glass bottles. We are playing our part in the global energy transformation,delivering essential energy for the journey to a cleaner energy future. Senex produces natural gas from our Roma North and Atlas developments in the Surat Basin, located near the southern Qld regional towns of Roman&WandoanSenex is a world-class supplier of affordable, reliable and secure natural gas-committed to delivering essential energy for life.The energy we proudly provide is essential to our modern lives and for the thriving communities we serve.We're also a critical energy provider to Australia's manufacturing industry, supporting thousands of workers who make essential goods-from bricks to plasterboard for glass bottles. We are playing our part in the global energy transformation,delivering essential energy for the journey to a cleaner energy future. Senex produces natural gas from our Roma North and Atlas developments in the Surat Basin, located near the southern Qld regional towns of Roman&WandoanTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
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