Merchant Onboarding Specialist
vor 1 Monat
About PayEngine
Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.
Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.
As a player in the FinTech payments space, we understand the critical need to offer agile SaaS-based solutions backed with scalable payments orchestration.
Our mission is to create an orchestrated-commerce for our Partners that provides the agility of SaaS sprints with the support of payments-related services.
About the role We are looking for an energetic Onboarding Specialist to own merchant application processing across PayEngine processors.
The Onboarding Specialist owns the day-to-day management of onboarding merchants from application submission to account activation.
The specialist acts as a liaison between processor and Partner or processor and Merchant depending on the orchestrated solution.
The Onboarding Specialist owns submitting applications to processors, coordinating with necessary parties through application pends, and moving applications through the operations funnel stages to account activation.
This is a role that requires exceptional focus on process and Service Level Agreement ("SLA") deliverables.
An existing payments onboarding background is required to shrink the learning curve and effectively navigate application submission process across multiple processor systems, maintain accurate status records across multiple processor and PayEngine systems, adapt to multiple communication methods, maintain accurate stage reporting within internal systems, present merchant account status and conversion reports to management line on a consistent basis (typically daily) and communicate processor system or workflow changes upward to line manager as needed.
Responsibilities PayEngine is a dynamic technology that is constantly offering new products and innovative features to help our Partners grow their customer base.
Below are some of the tasks the Onboarding Specialist is responsible for; please note, this is not an exhaustive list and will evolve alongside new product releases.
Meet or exceed operations-based SLA targets Act with a sense of urgency when engaging with a processor, a Partner or a Merchant Effectively communicate time limitations when necessary to a Partner or a Merchant Immediately raise to line manager any at-risk SLA deliverables Be a subject matter expert on all PayEngine processors' standard operating procedures ("SOP"s) Own, maintain and update assigned onboarding SOPs Be a merchant advocate to the processor when necessary Maintain accurate application pipeline records within all internal systems Understand potential onboarding issues and proactively take steps (up to and including escalating to line manager) in an effort to avoid an undesirable onboarding situation Execute application processing managementSubmit and manage application submissions to processors Keep up to date records in all internal systems at all times Communicate application processing challenges through proper channels to full resolution Coordinate with multiple providers as needed per application packet Utilize established tools and processes to facilitate application processing Identify process optimization where available Document tools or process changes as needed Generate application status reporting as needed Escalate implementation challenges and seek guidance from line manager as needed Be a key contributor in development of quarterly Executive Meeting reports and presentations (as requested) Proactively recommend product or process changes to constantly improve the Partner and Merchant onboarding experience Minimum Requirements Bachelor's degree in Business, Marketing, Communications, or related discipline.
Relevant, current work experience in lieu of a degree may be considered.
3+ years merchant services application processing experience with a top-tier, e-commerce, processor or equivalent required SaaS payments orchestration experience a plus Standard Operating Procedures development and maintenance experience Advanced proficiency with Google Suite tools; Drive, GMail, Calendar and Sheets Proficient with updating Jira boards and/or Confluence pages Experience using Customer Relationship Management (CRM) systems a plus Excellent task management with ability to not let untracked tasks be ignored Must have excellent written, verbal, and interpersonal communication skills Self-motivated, driven, and can operate independently with minimal supervision Have the desire to grow the role and deliver exceptional service Ability to work as a part of a team Must be organized and have excellent time management skills Must be able to engage with business professionals at all levels Must be articulate, friendly, and outgoing to convey a variety of ideas and concepts Ability to work to a very high standard under pressure Ability to meet or exceed deadline requirements #J-18808-Ljbffr
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEnginePowered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology.Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Merchant Onboarding Specialist
vor 1 Monat
Sydney, Österreich Internetwork Expert VollzeitAbout PayEngine Powered by our VC-funded organization, Platform Factory Inc., PayEngine is an embedded, full-service, financial transaction technology. Our vertically focused SaaS Partners leverage PayEngine APIs, webhooks and proprietary widget technology, to embed, launch, and scale payments for their customers.As a player in the FinTech payments space, we...
-
Onboarding Specialist
vor 2 Monaten
Sydney, Österreich Fresha VollzeitAbout Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 12 global offices located...
-
Sourcing Specialist
vor 3 Wochen
Sydney, Österreich Linde Plc VollzeitYou will be responsible for strategic procurement management for the South Pacific region.What you will enjoy doingYou will lead Procurement plans for designated Merchant Product Spend area within South Pacific region.Ensure Procurement processes and standards are applied.Network within the Merchant related products Management team to identify opportunities...
-
Sourcing Specialist
vor 3 Wochen
Sydney, Österreich Linde Plc VollzeitYou will be responsible for strategic procurement management for the South Pacific region.What you will enjoy doing You will lead Procurement plans for designated Merchant Product Spend area within South Pacific region.Ensure Procurement processes and standards are applied.Network within the Merchant related products Management team to identify opportunities...
-
Sourcing Specialist
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitYou will be responsible for strategic procurement management for the South Pacific region.What you will enjoy doing You will lead Procurement plans for designated Merchant Product Spend area within South Pacific region.Ensure Procurement processes and standards are applied.Network within the Merchant related products Management team to identify opportunities...
-
Onboarding Specialist
vor 3 Wochen
Sydney, Österreich Dotdigital VollzeitOnboarding Specialist About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At...
-
Onboarding Specialist
vor 3 Wochen
Sydney, Österreich Dotdigital VollzeitOnboarding Specialist About Us The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients.Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.At...
-
Onboarding Specialist
vor 1 Monat
Sydney, Österreich Worldline Global VollzeitThe Opportunity The Customer Support Specialist to Payment Methods will be responsible for customer store change requests and new store activations for the Axis platform.Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis.Apart from Axis, the team also supports other managed...
-
Onboarding Specialist
vor 1 Monat
Sydney, Österreich Worldline Global VollzeitThe Opportunity The Customer Support Specialist to Payment Methods will be responsible for customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed...
-
Client Onboarding Specialist
vor 1 Monat
Sydney, Österreich Amex VollzeitYou Lead the Way.We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Client Onboarding Specialist
vor 4 Wochen
Sydney, Österreich Amex VollzeitYou Lead the Way.We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Client Onboarding Specialist
vor 4 Wochen
Sydney, Österreich Amex VollzeitYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Customer Onboarding Specialist
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout The Company: TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider.We embody excellence through a commitment...
-
Customer Onboarding Specialist
vor 2 Monaten
Sydney, Österreich Tmgm VollzeitAbout The Company:TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific.With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider.We embody excellence through a commitment to...
-
Onboarding Specialist
vor 2 Wochen
Sydney, Österreich Dotdigital VollzeitOnboarding SpecialistAbout UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At...
-
Client Onboarding Specialist | Sydney, Au
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitYou Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Client Onboarding Specialist | Sydney, Au
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitYou Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career...
-
Client Onboarding Specialist | Sydney, Au
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
