Field Service Technician
vor 2 Wochen
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Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premisesKnows the customers' Installed baseResponsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leadsAccountable for: Customer satisfaction, quality workmanship and first time fixesOn offer: Competitive salary package commensurate with experienceOpportunity to work for a Global CompanyLearning & Development opportunities to progress your careerEmployee Assistance ProgramEmployee Referral ProgramPaid Community Service LeaveMain tasks and responsibilities: Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including: Planned maintenance, Conducting repairs on breakdown, Fault finding, Contributing to effective OH&S practicesActively builds good customer relationships by professional behaviour and customer-minded interactionActively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customersPrepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.Executes daily service jobs, properly signing in and out at the customer's site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contactReport any unsafe equipment (Service vehicle, Tooling, Equipment etc.)
to the relevant managerContinuously learns about new Kalmar equipmentReports service work (during the day, at the end of each job)Reports work time (daily)Provides sales leads on to relevant parties and other opportunities at the customer siteKeeps van stock up to date and accounted forKeeps service vehicle clean and presentable at all times, vehicle services to be kept up to dateCompany provided tooling to be secured, maintained and accounted for.Close cooperation with customer service contacts, spare parts division etc.Other duties as requested by your managerTo be successful in this role you will have: Education Mechanical or Electrical trade qualification e.g.
diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electricianMinimum year 10 high schoolAbility to participate in training on and off the job with above average ability to learn and apply new skills.Experience Ability to fault find unsupervisedAbility to test & understand hydraulic & electrical circuits/diagramsAbility to strip & rebuild mechanical components e.g.
differentialExperience using email and ICTIndustrial/commercial heavy equipment backgroundECU / PLC experience / exposure advantageousAbility to plan efficient service executionTeam playerProactive with a can do attitudeResults orientedAbility to achieve deadlinesCareer focusedMotivating and Inspiring peopleAbility to get things doneGood customer communication, structured, service minded, customer-orientedLiteracy in English language written and oralKnowledge In depth-knowledge of hydraulic, mechanical and electrical systems.Customer solutions focusedLicenses (preferred) Disconnect Reconnect restricted electrical licenseElevated work platform licenseWorking safely @ heightsAbout us Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to heavy industry.
Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution.
Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.
Why work for us? We offer you an opportunity to put your skills and experience to work and make an impact in our global organisation and the cargo handling industry.
You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals.
We value collaboration in our open and inclusive culture.
With us, you will have the opportunity to develop yourself professionally.
Join us to make a difference - and have fun while doing it.
A competitive salary package is on offer for the successful candidate.
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