Team Lead, Complaints
vor 2 Monaten
Company Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.
GROW Inc might just be that for you
So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.
We're solving big problems in the Superannuation and Managed Funds industry.
The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians.
We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause.
We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe.
We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
Job Description As a Team Leader, you will be working within a centre of excellence for complaint resolution, delivering fair and timely outcomes for members.
We are responsible for the end-to-end complaint handling process for the Trustee office overseeing simple and complex superannuation complaints.
We also influence change to deliver a better experience for members and provide meaningful insights to better identify, manage and prevent complaints.
We are looking for: Minimum 3+ years of experience in the financial services dispute resolution domain People leadership experience A strong customer focus, with demonstrated experience of being in a customer-facing role Exceptional negotiation skills Excellent communication skills, both verbal and written Strong time management skills, with the ability to prioritise effectively Good commercial acumen Someone who can thrive in a fast-paced environment The ability to demonstrate resilience and tenacity Superannuation experience is preferred Additional Information Why you'll love working at GROW Birthday Leave - Take an extra day off per year on your birthday
Weekly Pay Cycle - No more waiting for PayDay
Hybrid Work Arrangement - We have a true and flexible hybrid arrangement
Exciting Discounts - Think movie tickets, gift cards & even electronics Looking for a job can be stressful, and we don't want you agonising over the wording of your cover letter, so don't include one.
Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are.
Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application.
You never know, you could be the perfect person to join our team
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
#J-18808-Ljbffr
-
Team Lead, Complaints
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Team Lead, Complaints
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Team Lead, Complaints
vor 2 Monaten
Central Coast, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Team Lead, Complaints
vor 1 Woche
Central Coast, Österreich Airtree Ventures Pty VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Senior Incidents
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitAnalysis & Reporting (Banking & Financial Services) About the RoleWe're seeking a Senior Incidents & Complaints Analyst to join our top tier client's Superannuation team, to take a lead role in managing incidents and complaints within superannuation administration.In this senior position, you'll play a crucial part in upholding compliance, enhancing client...
-
Complaints Officer
Vor 6 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
Complaints Specialist, Superannuation
vor 1 Woche
Central Coast, Österreich The Vanguard Group VollzeitComplaints Specialist, SuperannuationAbout VanguardVanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.With more than AUD $7 trillion in assets under...
-
Incidents And Complaints Investigation Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitIncidents and Complaints Investigation Officer Discover a career where care goes both ways!• Based in Macquarie Park, short walk from Metro Station• 7 Additional leave days per year + Salary Packaging + WFH options• Collaborative, inclusive, and professional team culture Exciting things are happening at Catholic Healthcare!We've grown to 5500+...
-
El1 Assistant Director, Complaints And Feedback
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitThe Claims Complaints and Feedback team sits within the Claims Management Group, and is responsible for enhancing the experience of Comcare's claims clients including employees, employers and other stakeholders.The team develops methods to determine claims' stakeholder experiences and identify projects to improve (including through user-centred design),...
-
Aps6 And El1 Roles, Claims Complaints And Feedback
vor 4 Wochen
Central Coast, Österreich Comcare (Australian Government) VollzeitComcare has Non-Ongoing vacancies for 12 months, for an APS6 Senior Complaints and Feedback Officer, and an EL1 Assistant Director.Overview of the Team and rolesThe Claims Complaints and Feedback Team is responsible for leading and coordinating the Claim Management Group's response and input to complaints associated with the management of workers'...
-
Team Leader
vor 2 Monaten
Central Coast, Österreich Right At Home VollzeitRight at Home is one of the largest home care providers in the world, with approximately 600 offices in eight countries.Right at Home Kalgoorlie Wheatbelt is a company with a mission: "To improve the quality of life for those we serve."Our services include aged and disability care, transitional care, personal care, sleepovers, transport, social support,...
-
Field Staff Team Leader
vor 1 Monat
Central Coast, Österreich My Home Care Group VollzeitA rare secondment opportunity to step into the role ofField Staff Team Leader.If you enjoy leading and motivating frontline workers, mentoring, coaching, supporting development opportunities and providing exceptional customer service, then this role is for you.As a Field Staff Team Leader, you will:Work closely with our field staff to ensure that the...
-
Pay Monthly Licensed Team Leader
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJoin a movement in which everyone can win.We started a movement in which everyone can win – shoppers, retailers, society and every person on our team.To play fair, trust people and reward them for doing the right thing.We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded five...
-
Customer Manager, Idr Complaints
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Manager, Internal Disputes Resolution – 51573 Full time Permanent Based in Kogarah NSW, or Bedford Park, SA Hybrid working arrangement – 3 days in office/2 days WFH How will I help?The Customer Manager is an important role within Customer Solutions and is critical to achieving our goal to deliver a world class complaints experience.You will be...
-
Assurant, Inc. | Complaints Officer | Australia
vor 3 Stunden
Central Coast, Österreich Tideri Jobbörse VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
Lifestyle Team Leader
Vor 3 Tagen
Central Coast, Österreich Buscojobs VollzeitFounded in 1969, IRT's mission was to provide better options in housing and care for older people.Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld.We're one of Australia's largest community-owned providers of independent living, aged care and home care.We're proud to have more...
-
Warehouse Team Leader
vor 2 Monaten
Gold Coast, Österreich Ortho-Team Ag VollzeitAn opportunity is available right now to become Team Leader in a busy and highly professional warehouse and transport depot on the Gold Coast. The employer is a long-established and highly reputable company with excellent systems and facilities, and team are skilled and professional.This diverse roles allows you to draw on you past experiences, current...
-
Communications Centre
Vor 5 Tagen
Central Coast, Österreich Buscojobs VollzeitOpportunity is calling as we seek a Communications Centre Team Leader to join our team on a full-time basis.Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller.As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining...
-
Customer Care Team Leader
Vor 6 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitSouth Granville Location Dynamic Opportunity About Our Client Our client is a respected industrial manufacturing organisation with a sizeable workforce.Their products have a significant presence in numerous markets across the globe, and they are known for their commitment to quality and exceptional service. Job Description Direct and monitor the Customer...
-
Customer Service Team Leader
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.Full timeThe Metcash story began from the humble origins of our first family-owned corner store in 1927.For almost 100 years since then, we've been backing independents and strengthening the communities we operate in.Today, Metcash (ASX : MTS) is Australia and New Zealand's leading independent retail partner...
