Technical Service Support Specialist
vor 2 Monaten
DESCRIPTION
GPP Database Link (
Job Summary:
Provide technical support for complex service related issues.
Key Responsibilities:
Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Formulate and direct complex repair plans.
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of more complex requests to the appropriate level of support.
Lead diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current products and new products.
Promote Cummins Service capability and service programs to increase sales.
Distribute technical communications to the assigned region.
Investigate product issues at customer or dealer locations.
Mentors and coaches technicians in the region to improve capability.
Competencies:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Resourcefulness - Securing and deploying resources effectively and efficiently.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Intermediate level of relevant work experience required.
Prior experience in a technical role is preferred.
QUALIFICATIONS
Additional Roles and Responsibility
For Isuzu Export and Domestic Engines.
AIS related with Isuzu Self Service Support and Quality with working with multiple Cummins internal and Isuzu teams.
Initial Local Returned Parts Inspection in AIS.
Field Failures Investigation Activities (Remotely or On Site at Isuzu Dealer Locations all over Japan).
These activities typically happen in case of complex system related failures.
This kind of failures typically happen in Infant Care Stages (Isuzu's definition is 1 year after the truck SOP.)
Time-consuming activities with the support by SPI Leader.
AIS Driven Isuzu related PPS and PQC Management.
Drive 7 Steps.
Work with Product Engineering Team, SQI and Suppliers to reach Step 3 and Step 6 meeting Cummins Internal Standard and the lead time agreed with Isuzu.
This is the quality improvement task in addition to the tasks for service.
Correct all necessary information for the failure investigation.
Create PDF (Step 1) for all failure incidents reported from Isuzu after the Isuzu engine SOP.
Warranty Judgement.
Put warranty information into the RapidServe system and follow up the status to avoid any spills.
Service Publications Update for Isuzu Export.
Provide Service Instruction to Isuzu and sometimes be consulted to check Isuzu Service Manual.
Have good relations with Isuzu Engineering Team.
Understanding of Japanese and Culture in other regions.
Accountability for Japan, Australia, South-East Asia, and Middle America markets for Service and Quality Engineering.
Additional Required Skills and Education
Fluent Japanese.
Fluent English.
Job : Service
Organization : Cummins Inc.
Role Category : Hybrid
Job Type : Exempt - Entry Level
ReqID : 2403187
Relocation Package : No
#J-18808-Ljbffr
-
Technical Support Specialist
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitWe're looking for a Technical Support Specialist (Plumbers) based in Preston on a permanent, full-time basis.Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.For over a century, we've been crafting innovative,...
-
Technical Support Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitWe're looking for a Technical Support Specialist (Plumbers) based in Preston on a permanent, full-time basis.Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.For over a century, we've been crafting innovative,...
-
Loop Support: Technical Customer Support Specialist
vor 3 Wochen
Central Coast, Österreich Mosaec VollzeitHeadquarters: San FranciscoURL: t Us:At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities:In this role, you'll be...
-
Technical Support Specialist | Otr Tyres Selection
vor 3 Wochen
Central Coast, Österreich Buscojobs VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia Req #454Thursday, 24 October 2024 Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Technical Support Specialist | Otr Tyres Selection
vor 3 Wochen
Central Coast, Österreich Buscojobs VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical SolutionsSydney Olympic Park NSW 2127, Australia Req #454Thursday, 24 October 2024Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Central Coast, Österreich Bridgestone Earthmover Tyres Pty Ltd VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia Req #454 Thursday, 24 October 2024 Bridestone Mining Solutions Australia (BMSA)is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Central Coast, Österreich Tideri Jobbörse VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia Req #454 Thursday, 24 October 2024 Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Technical Customer Support Specialist
vor 2 Wochen
Central Coast, Österreich Elevenlabs VollzeitThis is a contracting role that is fully remote.Who we areA global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions.Together, we are shaping a new technology and market from the ground up.We innovate quickly and take pride in getting things right, from the big picture...
-
Lead Technical Support Engineer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitLead Technical Support Engineer - Wireline ServicesWould you like to join our Wireline Services Product Line?Do you like working in collaborative teams and solving technical problems?Join our Wireline Services Team!The Wireline services product line offers a complete range of downhole well logging technology and services for every environment.We are...
-
Sr. Technical Account Manager, Media Specialist
vor 2 Wochen
Central Coast, Österreich Amazon VollzeitSr. Technical Account Manager, Media SpecialistJob ID: 2846827 | Amazon Web Services Singapore Private LimitedMedia Specialist TAMs work across all AWS Elemental media products and apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.Media Specialist TAMs...
-
Central Coast, Österreich Tideri Jobbörse VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia Req #454 Thursday, 24 October 2024 Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Central Coast, Österreich Tideri Jobbörse VollzeitHeadquarters: San FranciscoURL: About Us:At Loop Support, we specialize in connecting businesses with exceptional customer support specialists.We believe in smart, kind-hearted professionals who love to learn and grow.If you have a passion for helping others and a strong technical background, we want to hear from you!Responsibilities:In this role, you'll be...
-
Print Technical Specialist
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitReference: P8JOB5720 | Specialist area: Printing | Sector: Printing Our client is part of a global brand and due to continued growth, they need a print estimator to provide the technical expertise to account managers, liaise with internal production and external suppliers on their full suite of print that is distributed nationally and worldwide for some...
-
Senior Technical Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitDevelopers/Programmers (Information & Communication Technology)Government - State (Government & Defence) As the Senior Technical Specialist, some of your responsibilities will include: Provide technical and consultancy services to customers, peers and other team members in the development, support, or enhancement of application systems.Responsibilities...
-
It Support Specialist
vor 3 Monaten
Central Coast, Österreich Werfenlife Sa. VollzeitUnder the direction of the Technical Support Manager, implement the software of clinical applications in laboratories and hospitals, train Sales Representatives, service specialists, field service engineers, as well as customer end-users, customer IT groups, and LIS/HIS vendors.Assists Sales representatives as needed in establishing correct IT requirements...
-
Central Coast, Österreich Tideri Jobbörse VollzeitSr. Technical Account Manager, Media Specialist Job ID: 2846827 | Amazon Web Services Singapore Private Limited Media Specialist TAMs work across all AWS Elemental media products and apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.Media Specialist TAMs...
-
Technical Service Specialist
vor 1 Monat
Central Coast, Österreich Buscojobs VollzeitThis job offer is not available in your country.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be...
-
Central Coast, Österreich Tideri Jobbörse VollzeitThis is a contracting role that is fully remote.Who we are A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions.Together, we are shaping a new technology and market from the ground up.We innovate quickly and take pride in getting things right, from the big picture...
-
Central Coast, Österreich Tideri Jobbörse VollzeitTechnical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia Posted Thursday 24 October 2024 at 4:00 am Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge...
-
Technical Service Engineer
vor 4 Wochen
Central Coast, Österreich Buscojobs VollzeitRemote • North Sydney, New South Wales, AustraliaSince 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high...
