Onsite Support Technician

Vor 2 Tagen

Sydney, Österreich PERSOLKELLY ANZ Vollzeit

Direct message the job poster from PERSOLKELLY PERSOLKELLY is one of Australia's largest and longest serving recruitment providers, delivering both quality temporary and permanent options.
PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
About The Opportunity Our Client is currently seeking an experienced Onsite Support Technician to join their team in Parramatta NSW that operates across Australia & NZ.
As part of the team, you will be providing support for incident tickets and requests logged through the Service Desk, delivering a high level of end-user satisfaction and building a good reputation for the ICT department across the company.
Benefits: Tailored wellbeing support with access to EAP and paid parental leave Career progression and opportunity for growth Attractive salary and great discounts with selected retailers Key Responsibilities Receiving and recording calls from end users & keeping users informed of ticket status Installing, configuring and providing maintenance of all IT infrastructure outside the campus locations according to the strategy outlined within the department Assisting with the usage of all ICT hardware, software and network systems Accepting reports of equipment failure and initiating action to get the equipment replaced or repaired Accepting requests for service and managing the requests to satisfactory completion Coordinating the efforts of resolvers and 3rd parties to solve incidents as a Single Point Of Contact (SPOC) for end users Producing documentation (routing and resolution scripts) based on lessons learnt and trend analysis of tickets to increase the FCR rate About you To be successful in this role, you will have proven experience in a similar onsite support role, an unwavering motivation for delivery, and a natural aptitude for first-class stakeholder engagement.
Additionally, you will demonstrate and possess the following: Experience with Microsoft Office applications as well as proven working knowledge of Microsoft operating software and related hardware - build, install, configure and support Microsoft standard operating environments (SOE) Understanding of corporate networking environments Experience with PC and laptop hardware support and troubleshooting A technical qualification in IT, MCP and ITIL Foundation (or higher) qualifications would be well regarded Previous experience on a busy, customer focused service desk is desirable Strong communication and time management skills If you are interested in these roles and fit the criteria, please apply online today
If you have any further questions before applying online, please email Harshini Manage Don at ****** Seniority level Associate Employment type Full-time Job function Information Technology Industries Human Resources Services #J-18808-Ljbffr

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