Existing Installation Contracts Manager
vor 4 Stunden
Are you a dynamic professional with a passion for delivering exceptional customer service and maintaining seamless operations?
Join our team where you'll act as the vital link between our customers and business operations.
Key Responsibilities
As the Existing Installation Contracts Manager, you will be instrumental in building strong, lasting relationships with our customers while ensuring smooth day-to-day operations.
Your responsibilities will include:
Customer Relationship Management
Build and nurture relationships with customers and clients to ensure continual and successful service levels.
Follow up on customer queries and provide requested reporting.
Act as the first point of contact for new projects entering the warranty phase.
Proposal and Quotation Preparation
Prepare and follow up on proposals for projects exiting warranty or contract periods.
Develop proposals for modernizations, lift repairs, and other opportunities, including third-party collaborations.
Service and Maintenance Coordination
Manage technicians' and subcontractors' schedules for maintenance.
Keep accurate records of preventive maintenance visits and breakdown notifications.
Organize technician appointments, inductions, and subcontractor arrangements (keys, training, service schedules).
Operational and Administrative Support
Maintain and update CRM database and manage Work in Progress (WIP) spreadsheets.
Coordinate customer handover meetings and manage invoicing processes.
Assist in stock control, spare parts management, and preparing team meeting materials.
Support Operations/Service Managers during their leave with day-to-day tasks.
Reporting and Continuous Improvement
Report outstanding matters to the Existing Installation Manager.
Offer solutions to improve procedures, organizational processes, and product performance.
What We're Looking For
To excel in this role, you should have:
Education & Experience:
Minimum of 2 years' experience in customer service.
Proficiency in MS Excel and Microsoft Office Suite.
Skills & Attributes:
High attention to detail and strong organizational skills.
Excellent telephone communication and administration abilities.
Ability to handle multiple tasks and maintain effective relationships.
Key Performance Indicators
Achievement of operational targets as outlined in the OS Plan.
Timely and accurate preparation of proposals, quotations, and reports.
Effective management of technician schedules, customer inquiries, and service obligations.
Why Join Us?
Be part of a collaborative and supportive team.
Opportunity for professional growth and development.
A role that allows you to make a direct impact on customer satisfaction and business success.
Performance Reviews
Performance reviews are conducted every 12 months to ensure alignment with business objectives and personal development goals.
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