Operations Lead

vor 3 Wochen

Melbourne, Österreich Tideri Jobbörse Vollzeit

Operations Lead - LMI Operations Location: Melbourne (preferred)
Type: Permanent full-time role
Hybrid role: Happy to talk flexible working
The opportunity:
In this role as the Operations Lead, you will be responsible for providing specialist advice, direction, and technical support to the Lenders Mortgage Insurance operations and underwriting team.

Your new role:
You will manage the process improvement to support business transformation and process simplification across LMI Operations and Underwriting.
This means you will be the key contact for operations and provide direction on process improvement and strategic initiatives.
You will also complete operational activities within the team including premium payments, refunds, and portfolio alignments.

In addition to the above, you will also:
Deliver operational excellence through the deployment of improvement initiatives Instill and reinforce the use of process improvement culture throughout the organisation Undertake process reengineering techniques to establish business improvement solutions across the organisation Focus on people development by assisting the Senior Manager – Operations with development needs analysis and training Provide coaching, mentoring, and feedback relating to escalations (operational or underwriting) to develop technical understanding of the relevant process About you:
You will demonstrate a strong project management understanding with an underwriting and/or operations background within Banking or Lenders Mortgage Insurance products along with:
Communication, analytical, problem solving, and negotiation skills Experience within home loan/mortgage lending market Experience in process improvement and delivery of strategic initiatives Proven capability to engage with internal stakeholders and flexibility with internal and external stakeholder engagement Strong customer service mindset and adaptability to change Highly organised and can manage concurrent projects with an ability to multitask across priorities Benefits:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Apply now:
Click APPLY to submit your application.
Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.

QBE recognises the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
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