Senior It Support Officer
vor 4 Wochen
Help Desk & IT Support (Information & Communication Technology) Contract/Temp About the Role
This is a fantastic opportunity for an IT professional with advanced technical support skills to contribute to critical government operations and provide high-quality support to end-users.
In this role, you will work as part of a team to provide expert-level technical support, resolve complex IT incidents, and assist in ensuring seamless IT service delivery across government departments.
If you are proactive, solutions-oriented, and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities Advanced Technical Support: Provide third-line technical support, troubleshooting, and resolution for complex IT issues, including hardware, software, and network problems.Incident & Problem Management: Identify, diagnose, and resolve technical issues escalated from lower levels, ensuring incidents are resolved within established SLAs (Service Level Agreements).Escalation & Coordination: Collaborate with internal technical teams and third-party vendors to resolve critical issues and implement solutions.Service Improvement: Contribute to the continuous improvement of service desk processes, including the documentation of troubleshooting guides and knowledge base updates.Customer Support & Communication: Offer clear and effective communication to end-users regarding technical issues, progress updates, and resolutions.System Monitoring & Maintenance: Monitor IT systems for potential issues, perform system checks, and proactively address technical problems before they impact users.Knowledge Management: Update and maintain internal knowledge bases with troubleshooting steps, solutions, and best practices.End-User Training: Assist in providing training and guidance to users on technical systems, tools, and processes.Essential Requirements Proven experience as a Service Desk Officer, IT Support Specialist, or similar role, preferably in a Level 3 support capacity.Advanced troubleshooting skills across a wide range of technologies, including Windows OS, networking, hardware, software applications, and enterprise systems.Familiarity with service desk tools (e.g., ServiceNow, Remedy, Jira) and experience with ticketing and issue tracking systems.Experience with Active Directory, Office 365, network administration, and remote desktop management.Ability to resolve complex technical problems independently and in collaboration with cross-functional teams.Strong communication skills, with the ability to explain technical concepts to non-technical end-users in a clear and professional manner.Understanding of ITIL principles and best practices for incident, problem, and change management.Ability to manage competing priorities, meet deadlines, and deliver results under pressure.Experience in a government or public sector environment is preferred but not required.If you are an experienced IT professional with strong technical support skills and a passion for customer service, we would love to hear from you.
Please apply via the link.
Please note, shortlisted candidates will be contacted directly.
#J-18808-Ljbffr
-
Help Desk
vor 1 Monat
Brisbane, Österreich Exclaim IT VollzeitLocation: Murarrie, Queensland Type: Permanent Job #17236 Salary: A$83,625 Overview Our client is looking to engage a Service Desk Consultant (level 1-2 support) on a permanent basis.In this role you will be optimizing and managing IT service desk operations to enhance efficiency, improve customer experience, and ensure smooth business operations.You will...
-
Senior Executive Support Officer
Vor 2 Tagen
Brisbane, Österreich Queensland Government VollzeitAs our Senior Executive Support Officer, you will:Support the Manager, Executive Services Unit in the preparation, management, and monitoring of all ministerial and executive correspondence, briefing notes and reports to ensure high quality documentation is provided to the Director-General and Minister, and that key timeframes are met, including overseas...
-
Senior It Support Officer
vor 4 Wochen
Brisbane, Österreich Public Sector People VollzeitHelp Desk & IT Support (Information & Communication Technology)Contract/TempAbout the RoleThis is a fantastic opportunity for an IT professional with advanced technical support skills to contribute to critical government operations and provide high-quality support to end-users. In this role, you will work as part of a team to provide expert-level technical...
-
Senior It Support Officer
vor 4 Wochen
Brisbane, Österreich Public Sector People VollzeitHelp Desk & IT Support (Information & Communication Technology)Contract/TempAbout the roleThis is a fantastic opportunity for an IT professional with advanced technical support skills to contribute to critical government operations and provide high-quality support to end-users. In this role, you will work as part of a team to provide expert-level technical...
-
Senior It Support Officer
vor 4 Wochen
Brisbane, Österreich Public Sector People VollzeitHelp Desk & IT Support (Information & Communication Technology) Contract/Temp About the roleThis is a fantastic opportunity for an IT professional with advanced technical support skills to contribute to critical government operations and provide high-quality support to end-users.In this role, you will work as part of a team to provide expert-level technical...
-
Senior Executive Support Officer
vor 2 Wochen
Brisbane, Österreich Department Of Agriculture And Fisheries VollzeitAgriculture and Fisheries (Organisation site)Executive Services; Office Of The Director-General; Brisbane CityBring legacy to life. For the future of Queensland and the world. The Department of Primary Industries plays a vital role in enabling the production and protection of food sustainability and security for Queenslanders and the world. Today, that's...
-
Networks & Systems Administration - Exclaim It
vor 1 Monat
Brisbane, Österreich Exclaim IT VollzeitLocation: Spring Hill, Queensland Type: Contract Job #17087 Overview Our Brisbane based commercial client is seeking to engage a skilled IT Support person/ Systems Administrator to provide Level 3 support for escalations within their ICT Support team.This hybrid role will be an initial 4 month contract with potential for extensions and will be based 3...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Specsolutions VollzeitNetworks & Systems Administration (Information & Communication Technology)Full timeWe are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office. In this role, you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
Grants Officer
vor 1 Woche
Brisbane, Österreich This Is An It Support Group VollzeitWe are DoJ:We enjoy working with great people in a diverse workforce, where we provide true work-life balance, competitive benefits and recognise our employees for their contribution.About the role:As a Grants Officer in the Community Benefit Funds Unit, you will be directly responsible for processing activities as they relate to funding applications.You...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Sedgman VollzeitNetworks & Systems Administration (Information & Communication Technology)Full timeWe are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office. In this role you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Sedgman Limited VollzeitNetworks & Systems Administration (Information & Communication Technology)Full timeWe are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office. In this role, you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Sedgman Limited VollzeitNetworks & Systems Administration (Information & Communication Technology) Full time We are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office.In this role, you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Specsolutions VollzeitNetworks & Systems Administration (Information & Communication Technology) Full time We are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office.In this role, you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
Project Manager
vor 4 Wochen
Brisbane, Österreich Exclaim IT VollzeitLocation: Brisbane, Queensland Type: Contract Job #17200 Overview Our Brisbane-based commercial client is seeking to engage a Senior Project Manager (Stream Lead) to oversee and support multiple Project Managers within multiple program streams as part of a large-scale program: Archiving / Decommissioning, Modernisation, Data Governance and Generative AI.This...
-
Senior Strategic Support Officer
vor 2 Wochen
Brisbane, Österreich Health VollzeitThe role of the Senior Strategic Support officer will lead the development and improvement of business processes and systems to improve the functions of System Procurement while providing high level support to the Chief Procurement Officer, System Procurement.Lead and manage staff by fostering and committing to service quality standards, health and safety...
-
Senior Cad Support Officer
vor 4 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitNetworks & Systems Administration (Information & Communication Technology) Full time We are currently seeking an experienced Senior CAD Support Officer to join Sedgman in our South Bank office.In this role you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows,...
-
It Support Officer
vor 2 Monaten
Brisbane, Österreich Wave International VollzeitJoin Wave International as an IT Support Officer offering hands-on tech support while driving IT systems improvements.03rd October, 2024Wave International is an independent consulting firm specialising in Engineering, Project Delivery, and Asset Management services across Australia and internationally.We are seeking an experienced IT Support Officer (Level...
-
Senior Strategic Support Officer
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitThe role of the Senior Strategic Support officer will lead the development and improvement of business processes and systems to improve the functions of System Procurement while providing high level support to the Chief Procurement Officer, System Procurement.Lead and manage staff by fostering and committing to service quality standards, health and safety...
-
Level 1 It Support Officer
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitIntroduction:Are you ready to be part of something bigger?At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits.We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle.As a team, we pour our passion into...
-
Senior Strategic Support Officer
vor 3 Wochen
Brisbane, Österreich The State Of Queensland VollzeitThe role of the Senior Strategic Support officer will lead the development and improvement of business processes and systems to improve the functions of System Procurement while providing high level support to the Chief Procurement Officer, System Procurement.Lead and manage staff by fostering and committing to service quality standards, health and safety...
