Senior Customer Success Representative
vor 1 Monat
About us :
Ingram Micro is the business behind the world's brands with the ability to reach nearly 90 per cent of the world's population.
Our reach, combined with our diverse solutions portfolio and ease of doing business with our digital experience platform, Ingram Micro Xvantage, makes us unique.
We reach close to 200 countries and have approximately 25,000 associates, more than 161,000 customers, and 1,500 vendor partners worldwide.
Learn more at
About role:
This role is based in Sunshine Coast.
A Senior Platform Success Representative handles net new and current long tail reseller onboarding, enablement and triage.
This role focuses on onboarding net new resellers to Ingram Micro, providing quality guidance and support through the team's shared mailbox to partners and offering enablement to the existing long tail on an ADHOC basis.
The main objective is to drive great platform adoption of new and long tail partners.
The Platform Success Representative will primarily support Australia but will also be expected to provide support to Singapore and New Zealand when available.
As part of this role, the successful candidate is expected to coach and mentor new team members, stand in for the team lead when required, and lead special projects such as vendor-focused drives, process improvements, and platform optimization activities.
Responsibilities:
Onboarding new resellers to Ingram Micro Calling resellers to understand their business and decide if they fit Ingram Micro Provide enablement and success sessions on the Xvantage platform Capture insights on new partners in CRM to support the GTM selling efforts Identify vendor opportunities and introduce them to the relevant vendor sales teams Host milestone sessions with the resellers Provide warm handover of partner to assigned owner within Ingram Micro Manage platform queries through a shared team mailbox Provide ADHOC enablement over Teams or phone Provide important communications to the long tail through email and calls Enable and guide resellers in using Ingram Micro's Xvantage platform Triage resellers to the broader Ingram Micro sales teams Identify challenging tasks and provide tools to the rest of the team Take the initiative to find answers from the wider Ingram Micro team and document for the rest of the team Act as a mentor to those willing to learn and act as a leader in the direct manager's absence Lead the team through vendor communication projects Skills and requirements:
Experience in the IT industry, with some understanding of the Cloud and IT provider space Experience in customer communication across telephone, email, and Video Conferencing (Teams) Experience in building customer rapport Proficiency in Microsoft 365 Suite Fluent and clear English speaker Experience in presenting and building presentations High-level understanding of business functions Experience leading teams and supporting direct managers What's in it for you:
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself.
We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, and encourage our people to grow their careers.
You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.
Inclusion, Diversity, and belonging lie at the heart of everything we do at Ingram Micro, and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds.
We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, and diverse groups.
Finally, you will get the chance to become part of the world's leading Technology Solutions provider.
We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.
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