Call Centre Consultant
vor 4 Wochen
Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.
About the role We are looking for a Call Centre Consultant to cover a 12 month fixed-term contract. Based in our Perth Office, you'll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. We keep our customers at the heart of everything we do, and we're looking for people who share this passion for great customer experiences.
You will be in a team of around 10-12 who will be servicing a variety of lines into our specialist call centre. In addition to taking calls, part of the role will also involve responding to emails and other communications.
To thrive in this role, you'll demonstrate:
Excellent communication skills, both verbally and in writing.A professional, positive attitude and a strong customer focus.Be solutions focussed and have excellent problem-solving skills.Have high attention to detail and work with accuracy.Be a team player who works well as part of a great team.Banking experience would also be advantageous but not critical to success in the role.
What we're proud to offer you: Wellbeing leave: These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.Education Assistance Program: Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.Parental Leave: that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave).Bonus and Additional Leave: We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.Extra Insurance: Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.Rabo Workplace Giving program: As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.Our Values Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, "Client Driven", "Responsible", "Professional" and "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
Rabobank is not accepting submissions from recruitment agencies for this role. Applicants must hold valid work rights for this role. ApplyingStep 1: Applying - Thanks for applying We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.Step 2: First interview - Usually you'll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.Step 3: Second interview - We want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.Step 4: Offer - If you are a good match for us and we're a good match for you, then you'll receive a good offer by email. Some positions require you to undergo further assessment first.Step 5: Screening - We assess whether you are trustworthy enough to work for Rabobank in a screening process.Apply for this job
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Call Centre Consultant
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Perth, Österreich Efinancialcareers Ltd. VollzeitCall Centre Consultant (fixed term contract)Job TitleCall Centre Consultant (fixed term contract)Job Description About usRabobank is the world's leading specialist in food and agribusiness banking.One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.Our commitment to...
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